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Github: create an issue after a bug is reported via chat

Justyna Kraszewska
2 min read
updated: Nov 23, 2022

Follow the steps below to create a Zap which will pass an issue to your Github repository after a ‘Bug’ tag is added to a chat.

Issue passed from LiveChat to GitHub

Creating the GitHub – LiveChat ZapLink icon

Creating this Zap consists of four main parts:

  1. Setting up the trigger
  2. Configuring the action
  3. Adding a filter
  4. Launching the Zap

Setting up LiveChat triggerLink icon

The first step to set up this integration is to determine a condition that will trigger an action in your GitHub account.

  1. Log in to Zapier and click on Make a Zap in the upper menu.

Integration with GitHub: creating a new Zap

  1. Choose LiveChat as the Trigger App.
  2. Select Chat changed as the Trigger.

Integration with GitHub: selecting LiveChat trigger

  1. Click on Save + Continue to proceed.
  2. Select Connect a New Account and then provide your LiveChat login email and the PAT (Personal Access Token). Next, click on Yes, continue to accept.

Integration with GitHub: Entering your LiveChat account data

  1. You can rename your account. Then confirm by clicking on Save + Continue.
  2. Select Fetch & Continue to test this step and make sure it is working properly.

Adding a filterLink icon

The second step is adding a filter that will only pass the chats with a ‘Bug’ tag further.

  1. Go to the filter section in Zapier and choose the tag of the chats that you want to pass to GitHub.
  2. Then confirm by clicking on Continue button.

Integration with GitHub: New filter in Zapier

Configuring the action in GithubLink icon

Right time to configure what will happen in GitHub after the tag is added to a chat.

  1. Choose GitHub as Action App.
  2. Then choose Create issue as the action and confirm by clicking on Save + Continue.
  3. Connect your GitHub account by authorizing application.

Authorizing the app in Zapier

  1. Select GitHub account and confirm the choice by clicking on Save + Continue.
  2. Next, set up the template.

Setting up a GitHub template in Zapier

  1. After you finish, click on Continue button down the page to proceed.
  2. Zapier will ask you to test new Zap. Follow the instructions to make sure it is working correctly.
  3. Then click on the Finish button.

Launching the ZapLink icon

Ready, steady… Let’s turn this integration on!

  1. Turn the Zap on by clicking on the grey switch and start passing information from LiveChat to GitHub.

Integration with GitHub: Turning Zap on

Yay! You have just integrated your LiveChat with GitHub through Zapier. An issue will be passed to GitHub after a ‘Bug’ tag is added to a chat.

Issue passed from LiveChat to GitHub

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