Add HelpDesk to the chat widget

Do you want to display a ticket form directly in your chat widget? Or provide support when you’re offline? With our HelpDesk integration, you can add the contact form to the chat widget and let customers choose the communication channel that suits them best.

How to add the HelpDesk contact form to the chat widget

You need the HelpDesk integration installed for the welcome screen add-on to work. If you want the ticket form to work while agents are offline, set the chat widget availability to always.

You need the HelpDesk integration installed for the welcome screen add-on to work. If you want the ticket form to work while agents are offline, set the chat widget availability to always.

Start by navigating to the welcome screen settings section. Expand the Manage content drop-down menu.

Select Activate on the HelpDesk tab to add the tools to your welcome screen.

Save changes to complete the setup.

How to edit texts

Select Customize to change the Title, Description and/or Placeholder text in the search area.

Save changes to complete the setup.

You can create more advanced forms in the HelpDesk app. Select More customization in HelpDesk or check out our help center to learn more.

You can create more advanced forms in the HelpDesk app. Select More customization in HelpDesk or check out our help center to learn more.

How to remove the app from the chat widget

To disable the tab or navigate quickly to the HelpDesk platform, select the ellipsis button and then the option you’re interested in.

Save changes to complete the setup.