Add HelpDesk to the chat widget

Do you want to display a ticket form directly in your chat widget? Or provide support when you’re offline? With our HelpDesk integration, you can add the contact form to the chat widget and let customers choose the communication channel that suits them best.

You need the HelpDesk integration installed and the chat widget availability set to always enabled to proceed with this tutorial.

1

Go to Settings > Chat widget > Boosters.

2

Select Enable on the HelpDesk tile.

3

To finalize, select Save changes.

How to edit texts

1

Go to Settings > Chat widget > Boosters.

2

Select … button on the HelpDesk tile > Customize.

3

Edit the Title, Short description, or Button text fields.

4

When you’re finished, select Save changes.

You can create more advanced forms in the HelpDesk app. Select More customization in HelpDesk or check out our help center to learn more.

1

Go to Settings > Chat widget > Boosters.

2

Select … button on the HelpDesk tile > Disable app.

3

To finalize, select Save changes.

How to add the HelpDesk contact form to the chat widget

How to edit texts

How to remove the app from the chat widget

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