[VIDEO TUTORIAL] Automated workflows – how to make HelpDesk send follow-up messages and assign tickets to a certain teams

Hello! :wave:

I’d like to share with you another one of our video tutorials :ok_hand:

From this video, you will learn:

  • how to create an automatic workflow with the using one our templates
  • how to make HelpDesk send an automatic follow-up message after specific amount of time
  • how to create a workflow that will automatically assign the ticket to a certain team based on specific phrase used in the customer’s email

Let me know what you think :ok_hand:

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Automated workflows are awesome and such great time savers! I have a couple workflows that have been used almost 10,000 times each!!! :star_struck:

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