Hi - I am using a 3rd party chatbot (kore.ai) on my site. This is through their own chat widget. In the event that the user needs to speak with a human, I need to integrate the bot’s backend with a live chatting software.
So, I’ve been evaluating LiveChat for this purpose. I’ve been reading through the documentation and have found APIs that allow for creating a chat and sending messages. However, they all require an access token in the header, which seems to be something the client itself has to obtain.
In my case I need my server to initiate the chat, send the chat message, and return chat responses back to the client. So customers won’t ever directly touch LiveChat.
So, how is this done with the v3 API? I was following a tutorial that uses outdated LiveChat APIs that handled exactly what I’m trying to do. Example outdated API calls:
Thanks for any assistance.