I understand that the personal data controller is LiveChat Software S.A. with its registered office in Wrocław, ul. Zwycięska 47, 53 - 033 Wrocław. I understand that the personal data shall be processed and transmitted in accordance with Personal Data Protection Act as of 10 May 2018 (consolidated text: Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Technical Support Specialist

Wrocław, Poland

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Technical Support Specialist

Remote / Wrocław

We are looking for a real jack of all trades, enthusiastic and open-minded person who will become a full-time member of our Technical Support team!

LiveChat app is used by 300,000 users per minute. This means 300,000 opportunities per minute to help companies turn a visitor into a satisfied customer. Working on a product with such a huge number of users is incredibly motivating. Fixing even the smallest bug means improving productivity for thousands of users.

What we expect:

  • Experience as a Technical Support Specialist;
  • Browser console debug skills;
  • Familiarity with web technologies and implementation process;
  • Perfect command of the English language;
  • Strong analytical and communication skills;
  • The knowledge of JavaScript and HTML code implementation process will be a big asset.

Your responsibilities:

  • Answering questions from Level 1 Support in the form of threads in the Slack or JIRA;
  • Technical support in talks conducted by the Sales Team;
  • Conducting technical training for members of our Support Team;
  • Preparing custom scripts that process data from LC API and provide the information requested by customers.

You can count on:

  • Extensive technical knowledge about the LiveChat services (and other our products like Helpdesk/Chatbot);
  • Training that focus to expand already acquired knowledge (like programming skills in modern languages) or we are starting from scratch to gain that knowledge;
  • Knowledge of how to handle communication between many teams to resolve the issues and build requested features in the product.

We can offer:

  • A full-time position in a company whose product is used 300k times per minute – worldwide(!);
  • A solid salary with all the government expenses covered;
  • The remote-first approach with our own, dog-friendly, coworking space in case you’d prefer working from the office and would like to have your pup friend to keep you company ;);
  • Support for your self-development with free access to Udemy courses, every book you’d ever want from Amazon, and a possibility to participate in the LiveChat Academy – all of that to boost your interest in our business and products;
  • Time and space for your creativity and ideas to be shared during our Side Project Days;
  • Multisport card – checked, private medical care – checked, dedicated integration budget – checked;
  • A dedicated spot just for you on our Team page
apply now
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