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Technical Support Specialist

Full-time Remote / Wrocław

We are looking for a real jack of all trades, an enthusiastic and open-minded person who will become a full-time member of our Technical Support team!

LiveChat app is used by 300,000 users per minute. This means 300,000 opportunities per minute to help companies turn a visitor into a satisfied customer. Working on a product with such a huge number of users is incredibly motivating. Fixing even the smallest bug means improving productivity for thousands of users.

 

What we expect:

  • Experience as a Technical Support Specialist;
  • Browser console debug skills;
  • Familiarity with web technologies and implementation process;
  • Perfect command of the English language;
  • Strong analytical and communication skills;
  • The knowledge of JavaScript and the HTML code implementation process will be a big asset.

 

Your responsibilities:

  • Answering questions from Level 1 Support in the form of threads in the Slack or JIRA;
  • Technical support in talks conducted by the Sales Team;
  • Conducting technical training for members of our Support Team;
  • Preparing custom scripts that process data from LC API and provide the information requested by customers.

 

You can count on:

  • Extensive technical knowledge about the LiveChat services (and other our products like Helpdesk/Chatbot);
  • Training that focus to expand already acquired knowledge (like programming skills in modern languages) or we are starting from scratch to gain that knowledge;
  • Knowledge of how to handle communication between many teams to resolve the issues and build requested features in the product.

 

Benefits:

Come for: 

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to the EAP platform, so anytime you need it, you can use therapeutic or legal help.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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