We are looking for a real jack of all trades, an enthusiastic and open-minded person who will become a full-time member of our Technical Support team!
LiveChat app is used by 300,000 users per minute. This means 300,000 opportunities per minute to help companies turn a visitor into a satisfied customer. Working on a product with such a huge number of users is incredibly motivating. Fixing even the smallest bug means improving productivity for thousands of users.
What we expect:
Experience as a Technical Support Specialist;
Browser console debug skills;
Familiarity with web technologies and implementation process;
Perfect command of the English language;
Strong analytical and communication skills;
Answering questions from Level 1 Support in the form of threads in the Slack or JIRA;
Technical support in talks conducted by the Sales Team;
Conducting technical training for members of our Support Team;
Preparing custom scripts that process data from LC API and provide the information requested by customers.
You can count on:
Extensive technical knowledge about the LiveChat services (and other our products like Helpdesk/Chatbot);
Training that focus to expand already acquired knowledge (like programming skills in modern languages) or we are starting from scratch to gain that knowledge;
Knowledge of how to handle communication between many teams to resolve the issues and build requested features in the product.
Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
All the equipment and tools you will ever need to succeed in your work.