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I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Senior Social Media Specialist

Wrocław, Poland

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Senior Social Media Specialist

Remote / Poland

LiveChat is a fully remote SaaS product company. Our suite of products (seven by now!) improves customer care and the online sales of over 33,000 companies from 150 countries worldwide.

We’re looking for a Senior Social Media Specialist to join our growing Social Media and Community Team. We’re responsible for skyrocketing our products’ social media presence for HelpDesk, ChatBot, LiveChat, and more, and we need you on board! You’ll work closely with our Product Marketing Managers and the Creative Team to plan and execute social media campaigns that will support our products and engage our followers. 

The perfect candidate has a lot of experience in creating and promoting content for the major social media channels that translates into expanding the follower base and the engagement rate. The individual we seek will also have a deep understanding of the impact of social media on businesses and a desire to analyze the results and grasp the gathered metrics.

You will be responsible for:

  • Developing the social media profiles of our products. Keep in mind that we focus mostly on organic campaigns.  
  • Engaging customers to share their experience in our Community (https://www.livechatinc.com/community/).
  • Monitoring the media. 
  • Analyzing and interpreting data (i.e., Google Analytics, internal dashboards) to find meaningful signals for growing website traffic.
  • Creating promo campaigns on Product Hunt, Hacker News, etc. 
  • Creating social media content in cooperation with our Creative Team’s designers, web developers, video crew, and motion designer. 

We’re looking for:

  • Proficiency in English.
  • Great communication and writing skills.
  • The ability to create, manage, and execute the social media plan and editorial calendar while keeping in mind the impact of your work on our business.
  • A natural passion for social media and the need for inspiring online communication and the sharing of knowledge and resources with customers, influencers, and the broader community.
  • Experience in running successful, engaging communication and growing a network of fans/followers through Facebook fan pages, Twitter, LinkedIn, Instagram, YouTube, and other social media platforms.
  • The ability to be creative, accurate, self-disciplined, and resourceful.
  • A desire for tracking, measuring, and analyzing the efficiency of the content and campaign performance.

We can offer:

  • A full-time position in a company whose product is used 300k times per minute – worldwide(!);
  • A solid salary with all the government expenses covered;
  • The remote-first approach with our own, dog-friendly, coworking space in case you’d prefer working from the office and would like to have your pup friend to keep you company ;);
  • Support for your self-development with free access to Udemy courses, every book you’d ever want from Amazon, and a possibility to participate in the LiveChat Academy – all of that to boost your interest in our business and products;
  • Time and space for your creativity and ideas to be shared during our Side Project Days;
  • Multisport card – checked, private medical care – checked, Worksmile platform with a monthly budget for benefits marketplace – checked, dedicated integration budget – checked;
  • A dedicated spot just for you on our Team page.
apply now
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