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Senior Social Media Specialist

Full-time Remote / Wrocław

LiveChat is a fully remote SaaS product company. Our suite of products (four by now!) improves customer care and the online sales of over 33,000 companies from 150 countries worldwide.

We’re looking for a Senior Social Media Specialist to join our growing Social Media and Community Team. We’re responsible for skyrocketing our products’ social media presence for HelpDesk, ChatBot, LiveChat, and more, and we need you on board! You’ll work closely with our Product Marketing Managers and the Creative Team to plan and execute social media campaigns that will support our products and engage our followers. 

The perfect candidate has a lot of experience in creating and promoting content for the major social media channels that translates into expanding the follower base and the engagement rate. The individual we seek will also have a deep understanding of the impact of social media on businesses and a desire to analyze the results and grasp the gathered metrics.

 

You will be responsible for:

  • Developing the social media profiles of our products. Keep in mind that we focus mostly on organic campaigns.  
  • Engaging customers to share their experience in our Community (https://www.livechatinc.com/community/).
  • Monitoring the media. 
  • Analyzing and interpreting data (i.e., Google Analytics, internal dashboards) to find meaningful signals for growing website traffic.
  • Creating promo campaigns on Product Hunt, Hacker News, etc. 
  • Creating social media content in cooperation with our Creative Team’s designers, web developers, video crew, and motion designer. 

 

We’re looking for:

  • Proficiency in English.
  • Great communication and writing skills.
  • The ability to create, manage, and execute the social media plan and editorial calendar while keeping in mind the impact of your work on our business.
  • A natural passion for social media and the need for inspiring online communication and the sharing of knowledge and resources with customers, influencers, and the broader community.
  • Experience in running successful, engaging communication and growing a network of fans/followers through Facebook fan pages, Twitter, LinkedIn, Instagram, YouTube, and other social media platforms.
  • The ability to be creative, accurate, self-disciplined, and resourceful.
  • A desire for tracking, measuring, and analyzing the efficiency of the content and campaign performance.

 

Benefits:

Come for:

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to the EAP platform, so anytime you need it, you can use therapeutic or legal help.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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