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Salesforce Administrator

Full-time Remote / Poland

We’re looking for a Salesforce Admin with a keen eye for insight and an interest in helping us improve processes to join our growing sales team as we move deeper into both the mid-market and enterprise markets.

Our Sales Operations team is committed to ensuring LiveChat, Inc.’s sales and customer success teams are running optimally. Sales Ops plays a critical role in helping our go-to-market teams land new customers and support existing customers through the entire client journey. Sitting at the center of customer data and information, it is our mission to transform these insights into measurable decisions in partnership with internal teams.

As our Salesforce Admin, you will spend a majority of your time in Salesforce ensuring business processes are converted into user stories and put into action for each member of the Sales Org. Our ideal candidate is comfortable with managing the day-to-day operations of Salesforce, while also excited and able to evolve process and standard methodologies. You are comfortable taking a problem, collecting needs, identifying risks and providing an appropriate path forward. Also,if it is broken, you’ll likely suggest a solution ;-)

Who you are:

  • 2+ years of Salesforce.com admin experience, with expertise in all common configuration tasks, including Sales Cloud (Salesforce Lightning);
  • Salesforce.com Administration certifications (ideally 2 or more);
  • Understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity (Process Builder, Flows, etc);
  • Intermediate/advanced Excel knowledge;
  • Demonstrated analytical skills and comfort with data and metrics;
  • Marketing automation system experience (a plus);
  • Tableau experience (a plus);
  • A proven track record of taking ownership, leading data-driven analyses, and sharing results with a broader audience;
  • Highly organized, have multi-tasking skills, detail orientated, and efficient in ambiguous situations;
  • Demonstrated ability to define, refine and implement processes, procedures and policies, preferably within a sales organization.

In this role, you wil:

  • Partner with our Sales Leadership and the rest of Sales Ops to help our sales org achieve predictable growth goals;
  • Lead Salesforce configurations, support, and maintenance;
  • Identify, develop, and deploy new business processes;
  • Own our Data Dictionary as we scale our utilization of Salesforce and other systems
  • Manage important projects (some small and some large in scope).

Example projects may include

  • Create and manage standard and custom objects, fields, formulas, and page layouts;
  • Manage users, roles and hierarchies, groups, and security settings;
  • Customize reporting and dashboards for the various teams;
  • Develop and maintain validation rules and custom workflow rules;
  • Complete bulk imports and exports of data;
  • Maintain data integrity through data cleansing, transformation, and de-duplication;
  • Manage and maintain third-party apps integrated with Salesforce;
  • Help manage enhancement projects from requirement gathering, documentation, to execution;
  • Troubleshoot and implement solutions to process issues as they arise.

Benefits:

Come for:

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

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