I understand that the personal data controller is LiveChat Software S.A. with its registered office in Wrocław, ul. Zwycięska 47, 53 - 033 Wrocław. I understand that the personal data shall be processed and transmitted in accordance with Personal Data Protection Act as of 10 May 2018 (consolidated text: Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Product Manager (KnowledgeBase)

Wrocław, Poland

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Product Manager (KnowledgeBase)


One and a half years ago we released KnowledgeBase.ai for managing internal team knowledge and building public help centers. Now it’s time to scale the app, get our 28k LiveChat customers using it, and sell it prospects we haven’t even found yet. The product is just one from our suite that includes LiveChat, ChatBot, and HelpDesk.

Check KnowledgeBase Success Story!

Get in touch if you:

  • Are an one-man army who has experience in creating and executing product roadmaps, including product strategy, prioritization and measuring how it impacts business growth
  • Know how to use scrum to organize your team’s work, including gathering feedback and insight from customers and other departments, framing problems and requirements, proposing next steps and and delivering on them in well-planned iterations
  • Know how to properly conduct an A/B test and learn from it
  • Are not scared of taking risks and ditching a part of an unsuccessful test or product
  • Can articulate a compelling vision for your team and the organization
  • Have a good understanding of SaaS business models as well as the related concepts like churn, retention, cross-sell, and bundled packages
  • Know how to improve product distribution by creating feature bundles and piggybacking on another product’s customer base

So you can:

  • Increase the app usage among LiveChat customers (through marketplace)
  • Increase website traffic and find new lead sources (beside LiveChat customers)
  • Adjust the app to increase conversion from trial to paid
  • Increase customer retention
  • Consider and test different pricing models
  • Build a team dedicated to KnowledgeBase
  • Build a roadmap for product development
  • Lead the team, conduct 1on1s and feedback sessions, and review team performance

We can offer:

  • A full-time position in a company whose product is used 300k times per minute – worldwide(!);
  • A solid salary with all the government expenses covered;
  • The remote-first approach with our own, dog-friendly, coworking space in case you’d prefer working from the office and would like to have your pup friend to keep you company ;);
  • Support for your self-development with free access to Udemy courses, every book you’d ever want from Amazon, and a possibility to participate in the LiveChat Academy – all of that to boost your interest in our business and products;
  • Time and space for your creativity and ideas to be shared during our Side Project Days;
  • Multisport card – checked, private medical care – checked, dedicated integration budget – checked;
  • A dedicated spot just for you on our Team page 
apply now
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