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Infrastructure Lead

Full-time Remote / Poland

LiveChat is a fully remote product company. Our suite of products (seven by now!) improves customer care and the online sales of over 33,000 companies from 150 countries worldwide.

We’re searching for an Infrastructure Lead who could help us with increasing our potential, advising with technical direction, and supporting the entire team in technical development. Our goal is to amp up our development community while ensuring we offer a solid and stable experience for our clients and colleagues. 

The Infrastructure Team consists of 8+ Specialists (Adam, Łukasz, Mateusz, Paweł, Łukasz, Krzysztof, Łukasz). Also, you will cooperate directly with our CTO – Maciek.

 

You’ll be responsible for:

  • Leading the Infrastructure team, guiding their growth, and building team spirit.
  • Developing the Infrastructure roadmap and contributing to the wider Technology strategy and architectural plans.
  • Creating and implementing new solutions for hosting our products on a large worldwide scale.
  • Collaborating with Engineering and Product teams to better understand their needs.
  • Leading the implementation of containerized services.
  • Setting and monitoring objectives for the team that are consistent with the strategic objectives of both the organization and the Engineering department.
  • Establishing and reviewing key performance measures and taking action to improve performance where required.

 

We’re looking for:

  • Proven experience (5+ years) in IT infrastructure management in a complex environment with significant reliability and uptime requirements.
  • Strong people management skills or/and experience as a team leader, and high-quality communication skills.
  • Solid background in systems and network administration.
  • Experience with the infrastructure-as-a-code environments.
  • Fluency in English, both written and spoken.
  • Degree in Mathematics, Computer Science, or similar field.

 

Benefits:

Come for: 

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing.
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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