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HR Analyst

Full-time Remote / Wrocław

At LiveChat, we want to create a world where people and businesses communicate without any barriers and can fully express themselves. The People Team is on a mission of supporting all LiveChatters to make this dream come true! 

Core Values

Our business philosophy is strongly rooted in the way we operate. These values are shared by our whole team. In them, we look for purpose, motivation, and encouragement.

  • “Fight for every inch” mindset. We are still in startup mode! We prefer thinking over spending money.
  • Keep it simple. Don’t overcomplicate things, and focus on what really matters: high-quality results. Prioritize working smart with quick iterations.
  • Teamwork. Your work adds more value and leads to better results when combined with someone else’s work. Share your knowledge, and help one another.
  • Take ownership. Focus on releasing on time and delivering value to customers. Take ownership of your responsibilities. Avoid distractions.
  • Tell it how it is. Be direct and honest. Share your doubts openly. We only improve as a team with honest feedback.
  • Be creative. Use your imagination to transcend traditional ideas, rules, patterns, forms, methods, and interpretations. Create a new status quo.
  • Learn from mistakes. Experiment. Only then can we evolve into a stronger company. At the same time, pay attention to your errors and share them with others.

You may learn more about our vision and mission from LiveChat’s Constitution.


About the Role and Your Team

We’re looking for an HR Analyst who will make LiveChat an (even more!) exciting place to work! Imagine that you know the answers to all people-related questions: How many new hires will become our highest performers? How to increase work satisfaction? What makes your employees tick? These insights are input for our strategic decisions and help us to test the effectiveness of HR processes and innovations. It’s not just reporting, your goal is to turn data into information and information into actions that change our day-to-day work.  

You’ll also have a huge opportunity to implement new initiatives based on your idea with support from our CPO Aga, HR Team Lead Kamila, Recruitment Team Lead Aneta, and the whole People Team. 


About You

You might be a good fit for this role if you have:

  • At least two years of work experience as an HR Analyst or similar role;
  • Excellent analytical skills confirmed by experience and completed projects;
  • Familiarity with HR operations including HR metrics, hiring, or compensation & benefits;
  • Good research abilities;
  • Ability to create detailed spreadsheets, charts, and presentations;
  • Experience using HRIS system;
  • Ability to identifying trends, drawing useful conclusions, and recommending solutions;
  • Good knowledge of research tools, e.g. SurveyMonkey, or similar;
  • Knowledge of tools such as Tableau, Google Analytics, Jira. 


Things you’ll do on a day-to-day basis:

  • Identifying HR indicators that we should collect and which will help us actively support the business;
  • Gathering, reporting, and analyzing key HR and recruitment metrics; 
  • Supporting recruitment, performance management, and learning & development processes with deriving actionable insights;
  • Map out salary ranges for our open positions;
  • Collecting and analyzing internal surveys (e.g., Satisfaction Survey, Post-Trial Survey, Hiring Manager Satisfaction) and external surveys (e.g., Candidate Experience Survey);
  • Building a data-driven culture in the People Team, which translates into visible business benefits/optimization/advantages;
  • Assess results from our employee performance reviews;
  • Analyze/monitor the employee lifecycle – predict trends and make recommendations. Propose action which will keep employees engaged and satisfied.



Come for:

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.


  • Healthy. We cover a private healthcare plan for you. Additionally, you and your family will have access to the EAP platform, so anytime you need it, you can use therapeutic or legal help.
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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