I understand that the personal data controller is LiveChat Software S.A. with its registered office in Wrocław, ul. Zwycięska 47, 53 - 033 Wrocław. I understand that the personal data shall be processed and transmitted in accordance with Personal Data Protection Act as of 10 May 2018 (consolidated text: Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Account Manager

Wrocław, Poland

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Account Manager

Remote

We’re looking for an experienced Account Manager with a knack for customer relationships, growth + retention to join our growing sales organization as we move deeper into the mid-market landscape.In this role, you will work mostly U.S. hours and be focused on managing relationships both with companies in the Americas and abroad. You will onboard and develop deep relationships with our largest clients. You will construct and implement account plans to deliver maximum value, utilization, and revenue potential while ensuring customer ROI. Your focus will be to create customer outreach strategies and identify the highest ROI opportunities to exceed your monthly and quarterly targets for Retention + Upsells. You will work directly with customers to understand their goals, pains & challenges, and help customers meet their business goals.This is a terrific opportunity to accelerate your sales career with a high-growth SaaS company which is expanding globally and has untapped potential.Location: Remote/Europe/United StatesHours for the role will be predominantly focused on overlapping with Eastern Standard Time. Your colleagues will be based in Poland on Eastern European Time.

Get in touch if you:

  • Are committed and able to work mainly U.S. EST hours from the U.S. or another country ;) Roughly 15:00 – 24:00 Central European Standard Time – Poland (GMT+1)
  • Have 2+ years in an inside sales or account management role at a B2B SaaS company;
  • Can demonstrate experience managing 50-150 customer relationships at any given time;
  • Think in terms of buckets + prioritization: Highest risk and lowest potential, vs. Lowest risk and highest potential as an example;
  • Have impeccable customer skills, as well as a strong sense of empathy and integrity;
  • Put prospects and customers first – you’re 100% customer-focused and highly responsive;
  • Can articulate both a compelling vision and business value to prospects, not resorting to features;
  • Know what EQ is and it’s something you’ve been actively improving;
  • Can lead by example and most importantly lead yourself – you have practiced being “your own CEO” to successfully exceed targets;
  • Have used Salesforce or another CRM system to facilitate pipeline, forecasting and grow your own wallet;
  • Are not scared of taking risks and being an entrepreneur;
  • Are excited by the prospect of building a patch of business to hit monthly, quarterly and annual targets;
  • Have a proven track record of success both professionally and personally;
  • Can easily understand technical details and clearly share them with non-technical people
  • Adept at identifying and communicating the necessary solution for the customer challenge

So you can:

  • Direct complex sales cycles including account mapping, development of high-level relationships, account strategies, and business cases;
  • Be a customer advocate internally while efficiently collaborating with support teams, including onboarding, sales, marketing, ad operations, and technical teams;
  • Rely on data to identify and solve problems: These opportunities will present themselves on an “inbound or outbound” basis;
  • Ensure that customers see maximum value from LiveChat and fully utilize our platform to hit their goals;
  • Retain LiveChat’s customer-base with focus and precision;Help companies improve their sales, marketing, support, and overall business outcomes;
  • Be a part of a unicorn that’s quickly scaling;

What we expect:

  • Persistence and dedication to exceeding goals;
  • 2+ years of sales experience for a SaaS company or companies;
  • 2+ years of closing or customer relationship management experience is a must;
  • Prior experience handling a large number of customer accounts and queries;
  • Perfect command of the English language (both verbal and written);
  • Independence and proactivity in action;Thinking outside the box (both high EQ and IQ);
  • Openness to new ideas, tools, and solutions;
  • Persistence in striving for goals;
  • Strong communication skills;
  • Proactivity and getting-things-done attitude;
  • A thirst to improve your skills and knowledge actively investing in your self-development;
  • Highly organized, results-driven and self-motivated;
  • Accountability, an eye for detail, and interest in Live Chat technologies;

What we appreciate:

  • Past experience with selling sales enablement tools, marketing automation and/or CRM type tools;
  • Experience in a collaborative sales organization;
  • Experience using (and yes… entering data into) Salesforce.com;

We will offer:

  • All the equipment, tools and knowledge you will ever need or want,
  • Work in a small company with an international reach,
  • Solid salary and compensation package,
  • Work with people who will have your back when you need it,
  • Huge autonomy, variety, and ownership,
  • Gifs, a lot of gifs,
  • If in Poland, Multisport – check, private medical care – check, pizza on Friday – check, and parking spot – check
  • A dedicated spot just for you on our Team Page

apply now
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