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Account Manager

Full-time Remote

At LiveChat we are creating a world where people 
and businesses can communicate without any barriers and can fully express themselves. The Sales Org is helping prospective and current customers make this mission come alive! 

Our Core Values

Our business philosophy is rooted in the way we operate and the way we sell. If these hit close to home with you, LiveChat may be the place for you!

– “Fight for every inch” mindset;

– Keep it simple;

– Teamwork;

– Take ownership;

– Tell it how it is;

– Be creative;

– Learn from mistakes.

You can learn more about our vision and mission within LiveChat’s Constitution.

Sales Organization Overview

Our sales organization is new, scaling, and just getting started. In 2019 we got our start inside an already thriving company about to reach 28,000 customers after 17 years of product-led growth. We’re now at 33,000 customers and our sales organization has grown by 200% from 2019 to today. Over 2021 we are growing in foundational areas needed to scale our impact and revenue. You’ll be joining a start-up within a larger company, where you are counted on to contribute to our growth in a number of ways. If you’ve been looking to join an early sales organization growing rapidly, this is the team for you.

Role Overview

Account Managers are a crucial part of our sales organization at LiveChat.  In this role, you’ll onboard, train, coach, and strategize with key stakeholders within an assigned portfolio of customers. You will continually learn about a customer’s pains, understand their needs, and work towards solutions with them while exploring ways LiveChat, Inc.’s products and services can help them achieve measurable outcomes.

Let’s chat if you:

  • Are committed to working mainly U.S. EST hours from the U.S. or another country;
  • Have 1-3 years of B2B SaaS sales, account management experience working with mid-market level accounts with multiple tiers of stakeholders (> 50-150K ACV);
  • Prior experience owning the full customer lifecycle (upsell/expansion sales cycle, from identifying expansion opportunities, to building the relationships with key stakeholders to negotiation and of course retaining a customer base);
  • Can demonstrate experience managing 50-150 customer relationships at any given time;
  • Think in terms of buckets + prioritization: Highest risk and lowest potential, vs. Lowest risk and highest potential as an example;
  • Have impeccable customer skills, as well as a strong sense of empathy and integrity;
  • Put customers first – you’re 100% customer-focused and highly responsive;
  • Can lead by example and most importantly lead yourself – you have practiced being “your own CEO” to successfully maintain a book of business;
  • Have used Salesforce or another CRM system to facilitate customer relationships, pipeline, forecasting and grow your portfolio of customers;
  • Can easily understand technical details and clearly share them with non-technical people;
  • Adept at identifying and communicating the necessary solution for the customer challenge;
  • Pride yourself on accountability, effort and working collaboratively to create positive outcomes.

In this role, you will:

  • Proactively own and manage a portfolio of mid-market accounts and become their trusted advisor and influencer;
  • Possess a comprehensive understanding of LiveChat, Inc.’s  solutions and connect that knowledge directly to customer ROI;
  • Deliver onboardings and trainings for new customers, while expanding utilization at longer tenured organizations;
  • Build relationships with key stakeholders so you can retain and renew your customer base;
  • Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.);
  • Be an expert on the LiveChat, ChatBot, HelpDesk and Knowledge Base platforms with a deep understanding of our capabilities and value they deliver;
  • Consult with customers on their internal processes and systems to improve their sales, marketing, support, and overall business outcomes;
  • Direct complex sales cycles including account mapping, development of high-level relationships, account strategies, and business cases;
  • Create thriving relationships and raving fans!

 

Benefits:

Come for:

  • Working in an environment of passionate people on big-league projects (on products that attract more than 33k paid customers worldwide and counting) and used worldwide by millions of people every month.
  • Solid salary with all government expenses covered. Any change in obligatory government fees is automatically adjusted in your salary.
  • All the equipment and tools you will ever need to succeed in your work.
  • A dedicated spot just for you on our Team page.

Stay:

  • Healthy. We cover a private healthcare plan for you
  • Fit. We cover a Multisport (or equivalent) program for you so you can invest in your wellbeing
  • Related. Each team has a recurring integration budget to spend on team-building activities, and each employee has a similar personal budget.
  • Comfortable. Do you live in Wroclaw or nearby and prefer to come to the office? You can join our pet-friendly coworking space any time you want.

Support for your self-development with:

  • Free access to Udemy courses,
  • Every book you’d ever want from Amazon,
  • Access to Worksmile platform with a monthly budget for benefits marketplace,
  • Ability to participate in internal (e.g. our LiveChat Academy) and external workshops (e.g. Reforge),
  • Time and space for your creativity and ideas to be shared during our Side Project Days and Innovation Sprint.

Our mission is to help people and businesses communicate better and fully express themselves. Join us on this journey and let’s build the best customer service products together!

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