I understand that the personal data controller is LiveChat Software S.A. with its registered office in Wrocław, ul. Zwycięska 47, 53 - 033 Wrocław. I understand that the personal data shall be processed and transmitted in accordance with Personal Data Protection Act as of 10 May 2018 (consolidated text: Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

I give consent for my personal data included in the application to be processed by LiveChat Software S.A. for the purposes of the recruitment process. At the same time, I declare that I have been informed about the rights I have under the aforementioned legal acts and in particular the right to access my personal data, its rectification, deletion, limitation of processing, transferring, demanding for temporary or permanent suspension of their processing. I understand the consent to processing my personal data may be revoked by sending an e-mail at a.susidko@livechatinc.com. At the same time, I agree to transfer my personal data by the data controller to affiliated companies and other entities whose services are used by the data controller in the processing of data, including data transfer to third countries that ensure an adequate level of personal data protection in their territory. I understand that my personal data shall be processed for the time needed to carry out the recruitment process. I confirm that sharing my personal data as well as the consent to their processing is voluntary.

Account Manager

Wrocław, Poland

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Account Manager

Remote / Boston

At LiveChat we are creating a world where people 
and businesses can communicate without any barriers and can fully express themselves. The Sales Org is helping prospective and current customers make this mission come alive! 

Our Core Values

Our business philosophy is rooted in the way we operate and the way we sell. If these hit close to home with you, LiveChat may be the place for you!

– “Fight for every inch” mindset;

– Keep it simple;

– Teamwork;

– Take ownership;

– Tell it how it is;

– Be creative;

– Learn from mistakes.

You can learn more about our vision and mission within LiveChat’s Constitution.

Sales Organization Overview

Our sales organization is new, scaling, and just getting started. In 2019 we got our start inside an already thriving company about to reach 28,000 customers after 17 years of product-led growth. We’re now at 33,000 customers and our sales organization has grown by 200% from 2019 to today. Over 2021 we are growing in foundational areas needed to scale our impact and revenue. You’ll be joining a start-up within a larger company, where you are counted on to contribute to our growth in a number of ways. If you’ve been looking to join an early sales organization growing rapidly, this is the team for you.

Role Overview

Account Managers are a crucial part of our sales organization at LiveChat.  In this role, you’ll onboard, train, coach, and strategize with key stakeholders within an assigned portfolio of customers. You will continually learn about a customer’s pains, understand their needs, and work towards solutions with them while exploring ways LiveChat, Inc.’s products and services can help them achieve measurable outcomes.

Let’s chat if you:

  • Are committed to working mainly U.S. EST hours from the U.S. or another country;
  • Have 1-3 years of B2B SaaS sales, account management experience working with mid-market level accounts with multiple tiers of stakeholders (> 50-150K ACV);
  • Prior experience owning the full customer lifecycle (upsell/expansion sales cycle, from identifying expansion opportunities, to building the relationships with key stakeholders to negotiation and of course retaining a customer base);
  • Can demonstrate experience managing 50-150 customer relationships at any given time;
  • Think in terms of buckets + prioritization: Highest risk and lowest potential, vs. Lowest risk and highest potential as an example;
  • Have impeccable customer skills, as well as a strong sense of empathy and integrity;
  • Put customers first – you’re 100% customer-focused and highly responsive;
  • Can lead by example and most importantly lead yourself – you have practiced being “your own CEO” to successfully maintain a book of business;
  • Have used Salesforce or another CRM system to facilitate customer relationships, pipeline, forecasting and grow your portfolio of customers;
  • Can easily understand technical details and clearly share them with non-technical people;
  • Adept at identifying and communicating the necessary solution for the customer challenge;
  • Pride yourself on accountability, effort and working collaboratively to create positive outcomes.

In this role, you will:

  • Proactively own and manage a portfolio of mid-market accounts and become their trusted advisor and influencer;
  • Possess a comprehensive understanding of LiveChat, Inc.’s  solutions and connect that knowledge directly to customer ROI;
  • Deliver onboardings and trainings for new customers, while expanding utilization at longer tenured organizations;
  • Build relationships with key stakeholders so you can retain and renew your customer base;
  • Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.);
  • Be an expert on the LiveChat, ChatBot, HelpDesk and Knowledge Base platforms with a deep understanding of our capabilities and value they deliver;
  • Consult with customers on their internal processes and systems to improve their sales, marketing, support, and overall business outcomes;
  • Direct complex sales cycles including account mapping, development of high-level relationships, account strategies, and business cases;
  • Create thriving relationships and raving fans!

You can expect:

  • A full-time position in a company whose product is used 300k times per minute – worldwide!
  • A solid salary and benefits package;
  • A role you can grow in and help shape;
  • Ability to work from anywhere. We have an office in Wroclaw, Poland which will be opening back up and we’ll have one in Boston, Massachusetts too (once this COVID thing isn’t a thing);
  • Support for your self-development with free access to Udemy courses, every book you ever wanted at Amazon.com, and an open invite for LiveChat Academy;
  • Side Project Days share your creativity and help us innovate as a company;
  • A dedicated spot just for you on our Team page;
  • Your VP of Sales to say some really bad dad jokes;
  • … and much more :) Get in touch to learn more about us!
apply now
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