Remote Full-time
In the Conversational AI Experience, we build tools that make Customer Support agents focus on what's most important — helping customers. We use LLM engines to make Text a one-stop platform for customer service. We work closely with users, gather feedback, and define measurable goals to ensure our product is in demand.
As a Senior Frontend Engineer on our team, you’ll play a key role in developing products that align with Text’s vision and strategy. You’ll collaborate with multiple teams — especially ML Engineers — and work on Copilot features within the Text App.
We're looking for an experienced Senior Frontend Engineer who is comfortable building things from ground up, capable of driving change, and will be a great sparring partner for making good product decisions. You’ll have the opportunity to co-create products that meaningfully affect end-users' experiences.
Designing and developing experiments that shape the future direction of our products.
Partnering with Machine Learning engineers to build user-friendly LLM-driven features.
Integrating LLMs into our existing application architecture and proactively troubleshooting AI reasoning.
Monitoring and optimizing performance — ensuring high code quality, efficiency, and reliability.
Engaging in product planning and strategy — helping define goals, refine solutions, and respond to user data and feedback.
Product-driven leadership: You don’t just build — you challenge, shape, and lead. You’re energized by driving meaningful product evolution.
Frontend mastery: You're fluent in TypeScript, React, and Node.js. Experience with Docker is a bonus.
Awareness of how AI systems work: You’re aware of and understand concepts like Retrieval-Augmented Generation, Prompt Engineering, and Large Language Models.
Design with the user in mind: You instinctively think in user flows, turning insights into intuitive, impactful features.
Proactive collaboration with AI teams: You’re able to read AI reasoning logs (e.g., Copilot) and contribute to debugging and improvement efforts.
Proactive & independent: You thrive on autonomy, yet know exactly when and how to sync with your team.
Craftsmanship: You write clean, testable code and elevate the quality bar across the board. Knowledge sharing isn’t a task — it’s part of your DNA.
SaaS-savvy: You’ve built or scaled modern SaaS products and know what it takes to ship high-quality software in a customer-facing environment.
Data-informed thinking: You see numbers not as noise, but as a compass. Metrics help guide your product instincts.
Meaningful impact: You’ll directly influence AI-powered experiences for thousands of users.
Collaborative culture: You’ll collaborate with product, design, and AI teams in a fast-paced environment.
Fast-paced, dynamic environment: We test, iterate, and move quickly.
A mission that matters: Be part of a team pushing the boundaries of AI in customer service.
Ownership and growth: You’ll have room to shape product direction and contribute beyond just code.
We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.
If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product engineering remotely.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
