Data & AI
All Products
Hybrid Full-time
At Text, you'll join a UX Research team that moves fast and shapes what we build. We work in continuous discovery mode: embedded in product squads, testing ideas early, and influencing direction with evidence, not documents. As we push deeper into AI-driven commerce solutions, you'll be exploring uncharted territory, validating emerging concepts, and helping decide what gets built next.
We build TextApp, an AI-first customer communication platform used globally by 38,000+ customers, analyzing data from 1M daily users and handling 3B+ chats.a scale where strong research immediately affects how thousands of companies operate.
This is a fixed-term role until April 2027, opened as maternity cover, with a chance for continuation depending on future needs and mutual fit.
Run the full research process end-to-end: define research goals, build hypotheses, and create research scenarios tailored to real product problems.
Recruit smart and scrappy. Finding and booking the right US customers for interviews takes creativity and persistence — you'll need to be good at this.
Work closely with product teams and uncover user needs, behaviours, and motivations through qualitative research, and combine these insights with quantitative validation.
Move fast in ambiguity. Spot research opportunities before they're obvious — weird usage patterns, adoption gaps, contradictory signals — and propose what to investigate.
Use AI as your co-pilot. Leverage AI tools for interview moderation, synthesis, clustering, insight generation — whatever accelerates good decisions.
Communicate insights in real-time through Slack, quick debriefs, and live sessions. We don't do 40-slide decks - we share learnings early, often, and actionably.
Ensure stakeholders understand the “so what” behind findings and help them translate insights into product direction.
Have solid experience as a UX Researcher (mid/senior level) and can independently run end-to-end studies.
Thrive in startup mode. Comfortable with shifting priorities, ambiguous problems, and building the plane while flying it.
Know how to define clear research goals, hypotheses, and scenarios, and challenge stakeholder assumptions thoughtfully.
Communicate insights clearly, concisely, and with respect for people’s time — sharing learnings early and often, rather than through large static reports.
Treat AI tools as natural extensions of your workflow.
Can combine qualitative and quantitative data to validate the scale and relevance of insights.
Are open to conducting interviews in late-afternoon/evening hours with US-based customers.
Are proactive, curious, and comfortable proposing research topics rather than waiting for requests.
Fluent English.
Strong experience with Dovetail (or similar tools) for synthesis and tagging.
Solid experience with Amplitude (or similar analytics tools) for behavioural analysis.
Experience with Sprig / Amplitude Surveys or equivalent.
Ability to design and run qualitative interviews, usability tests, concept validations, and exploratory research.
Hands-on experience with AI research tools (automated interviews, AI synthesis, clustering, insight extraction).
Strong synthesis skills: prioritizing insights, clustering findings, delivering clear recommendations.
We’re a hybrid team – remote when it makes sense, onsite when it matters most.
Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.
Our office is open year-round – drop by anytime.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
