Remote Full-time
In the Conversational Experience, we build tools that make Customer Support agents focus on what's most important — helping customers. We utilize LLM engines to transform Text into a one-stop platform for customer service. We work closely with users, gather feedback, and define measurable goals to ensure our product is in demand.
As a Senior Frontend Engineer on our team, you’ll play a key role in building user-facing products that align with Text’s broader vision and strategy. You’ll collaborate closely with ML Engineers, Product Designers, and other frontend developers to deliver exceptional Copilot experiences within Text App.
We’re looking for an experienced Senior Frontend Engineer (Senior) who’s comfortable building things from the ground up and can contribute to product evolution through strong technical and product intuition. You’ll help us refine how AI surfaces in the agent experience — but your primary focus will be on our products’ frontend craftsmanship and interface quality.
Design and develop rich, intuitive frontend experiences that enhance how support agents interact with AI-powered tools.
Partner with Machine Learning engineers to build user-friendly, LLM-driven features — integrating AI outputs seamlessly into the UI.
Work on the Copilot experience within Text App, focusing on usability, clarity, and reliability.
Maintain and evolve the architecture of our frontend systems, ensuring performance, stability, and scalability.
Collaborate with other engineers (including architecture-focused peers) to ensure business continuity and smooth handovers.
Participate in product planning and help translate user data and feedback into actionable improvements.
Product-driven mindset — You care deeply about user impact and enjoy influencing how the product evolves.
Frontend mastery — Deep experience with TypeScript, React, and modern frontend tooling. Familiarity with Node.js and Docker is a plus.
Strong UI craftsmanship — You can translate product ideas into elegant, performant, and maintainable interfaces.
Solid collaboration skills — You thrive in cross-functional setups, working closely with Product, Design, and ML teams.
Understanding of AI concepts — Awareness of how LLM systems work (e.g., Prompt Engineering, Retrieval-Augmented Generation) and how to debug or integrate them into frontend workflows.
Proactive & independent — You take ownership, drive outcomes, and know when to sync with others.
SaaS experience — You’ve built or scaled customer-facing SaaS products and understand the importance of performance, accessibility, and quality.
Data-informed thinking — You use data and metrics to guide prioritization and validate decisions.
Meaningful impact — You’ll directly influence how AI supports thousands of customer support agents.
Collaborative culture — You’ll work with experienced engineers, designers, and AI experts in a supportive, fast-moving team.
Modern tech stack & ownership — You’ll have autonomy to make architectural and product-impacting decisions.
Dynamic environment — We move fast, iterate often, and celebrate progress.
Room to grow — You’ll shape product direction and mentor others as we scale.
We’re a hybrid team – remote when it makes sense, onsite when it matters most.
Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.
Our office is open year-round – drop by anytime.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
