Remote Full-time
As an Account Development Manager at Text, Inc., you will play a crucial role in strengthening and expanding relationships with our existing customers. Your primary focus will be on identifying opportunities for upselling and cross-selling, ensuring clients continue to maximize the value of our solutions while optimizing their plans to meet evolving business needs.
Prospect and engage with our existing client base of approximately 40,000 customers to identify upsell, cross-sell, expansion, and optimization opportunities.
Identify and qualify opportunities to move customers to higher-tier plans or multi-year contracts.
Educate customers on the value of our solutions, helping them discover new use cases and tailored offerings.
Experiment with different sales approaches to refine strategies and improve success rates, working in a data-driven manner.
Work closely with AE and CSM teams to ensure a seamless experience for customers transitioning to upgraded plans and expanded solutions.
Bring energy and curiosity to every interaction, positioning yourself as a trusted resource for customers looking to get the most out of our offerings.
Prior experience in sales or customer-facing roles is preferred. The role requires someone who can quickly adapt and contribute. If you have a passion for sales and a strong drive to succeed, this is a great opportunity to grow your career in the dynamic SaaS industry
Fluency in English, both written and spoken, is essential. You should be comfortable engaging with international clients in a professional business setting
A determined, results-driven mindset with the ambition to grow into a senior sales role
Strong communication and relationship-building skills, with a consultative sales approach
A willingness to learn, adapt, and experiment with different sales techniques to improve success rates
The ability to identify opportunities and take initiative, ensuring clients receive tailored solutions that fit their evolving needs.
Experience working with sales tools (e.g. Salesforce, Apollo, G-suite, Recurly, Calendly) is a plus but not required.
A chance to work with an established customer base of 40,000 clients rather than starting from scratch with outbound leads.
The opportunity to further develop your sales skills and grow within the Account Development team, setting the foundation for a long-term career in SaaS sales.
Ongoing mentorship and professional development from experienced teammates and sales leaders.
A collaborative environment where your contributions directly impact the success of the Account Development team.
We’re a hybrid team – remote when it makes sense, onsite when it matters most.
Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.
Our office is open year-round – drop by anytime.
We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.
What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.
With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.
Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.
Recruitment process
It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:
Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.
At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.
We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.
