What is a Prospective Customer? Converting Leads into Clients with Live Chat Software

9 min read
Sep 26, 2023
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One of the biggest challenges in finding prospective customers is targeting the right audience.

There are multiple reasons for that, but lead quality is the one salespeople struggle with the most. It's challenging to differentiate between genuinely interested leads and those just casually exploring without a strong intent to purchase.

Let's reverse this process and find an answer to the question of what a prospective client or customer actually is and how to convert prospects into clients effectively.

Prospective customer definition

A prospective customer, often referred to simply as a prospect, is an individual or business entity that has shown genuine interest in a product or service but has not yet made a purchase. 

This interest may manifest through various actions, such as: 

Prospective customers are essentially individuals or organizations in the early stages of the buyer's journey, actively exploring their options and considering whether or not to engage with a particular business.

So, as you see, they are potential customers, not actual customers yet. It is, however, important to identify those prospective customers for sales and marketing efforts.

In essence, identifying prospective customers is like shining a spotlight on the individuals or organizations most likely to become valued clients. It allows for more efficient resource allocation and attracting prospective new customers with higher conversion rates.

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Understanding the difference between prospective customers vs. leads

While they share similarities, prospective customers and leads also have distinctive characteristics that are essential in the sales funnel.

Leads are individuals or businesses that have expressed some level of interest in your product or service, typically by providing contact information like an email address or phone number. They may have interacted with your brand through various touchpoints, such as filling out a contact form, downloading a resource, or attending a webinar. Leads can be categorized as cold leads (minimal engagement) or warm leads (higher engagement).

We have a separate article about the types of leads if you want to learn more about them.

On the other hand, prospective customers are a subset of leads who have exhibited a higher level of intent and engagement. These individuals or organizations have moved beyond the initial contact and are actively considering your offering. They might have demonstrated their interest by requesting a product demo, inquiring about pricing, using customer feedback, or engaging in a conversation about how your solution can solve their specific needs.

You can also read more about the 10 types of customers and how to handle them.

How they fit into the sales funnel

Understanding where leads and prospective customers fit into the sales funnel is crucial for effective lead management:

Setting qualifying criteria

You need to establish qualifying criteria to differentiate between leads and prospective customers.

These criteria can include factors like:

By setting clear qualifying criteria, you can prioritize your resources and focus on nurturing and converting those prospects who are most likely to become valuable clients.

Let's take a quick look at a medium-sized software development firm with a team of 15 employees as an example. They have been actively exploring project management solutions to streamline their workflow and improve team collaboration. Over the past month, representatives from the company have:

Based on these qualifying criteria and their actions, this company is a prime example of a prospective customer.

How to target prospective new clients

Identifying and targeting prospective clients effectively is a cornerstone of successful sales and marketing endeavors. 

First, you need to implement strategies that will help you pinpoint and engage with those individuals or businesses most likely to become your customers. 

Two key components of this process are market research and segmentation.

Start with market research

To target and find prospective customers and clients effectively, start with thorough market research. This involves delving into demographics, psychographics, challenges, and preferences. By knowing your target audience inside and out, you can craft messages that deeply resonate with their needs and aspirations.

Study your competitors' audiences as well. Analyze their customer profiles, strategies, and areas where they may be falling short. This can unveil opportunities for you to differentiate and better cater to potential customers. 

Identify trends

Staying abreast of industry trends and shifts in consumer behavior is crucial. This awareness allows you to adapt and position your offerings to meet evolving demands in the market. Once armed with these insights, implement segmentation strategies. Divide your target market into distinct groups based on shared characteristics, needs, or behaviors. This enables the creation of highly personalized marketing campaigns tailored to each group's unique preferences.

Targeted messaging

Lastly, ensure that your messages are tailored to each segmented group. Customize content, email campaigns, phone calls, social media ads, and website content to address each persona's specific pain points and aspirations. This personalized approach significantly increases the likelihood of resonating with your prospective customer.

How to turn prospects into clients

Converting prospects into paying clients is the ultimate goal of any sales and marketing effort. 

It's not just about making a sale; it's about establishing long-lasting relationships that lead to customer satisfaction, loyalty, and advocacy. 

In this section, we'll delve into the key steps and strategies to help you transform prospects into satisfied clients while emphasizing trust and relationship-building.

1. Establish trust

Building trust is the foundation of any successful client conversion strategy. Prospective clients need to feel confident that your product or service can solve their problems effectively. 

Here's how to establish trust:

2. Understand their needs

To convert prospects, you must understand their specific needs and pain points. You can do this by combining active listening with customized solutions. 

3. Provide value

Demonstrate the value of your product or service throughout the conversion process:

4. Nurture relationships

Remember that converting prospects into clients isn't always an instantaneous sales process. It often involves nurturing relationships over time:

5. Overcome objections

Prospects may have objections or concerns that need to be addressed:

6. Close the deal

When prospects are ready, make it easy for them to become clients:

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Leveraging live chat software for conversions

In today's fast-paced digital landscape, where instant communication and personalized interactions reign supreme, live chat software has emerged as a formidable ally in engaging prospects and driving conversions. 

There are many benefits of using live chat software for prospect engagement, but for now, let's focus on the three most important:

  1. Real-time engagement: Live chat opens the door to real-time interactions, allowing businesses to provide immediate responses to prospect inquiries. This instantaneous communication enhances the overall customer experience, offering a level of responsiveness that fosters trust and engagement.
  2. Personalization at scale: Live chat facilitates personalized interactions at scale. You can address prospects by name, refer to previous conversations, and tailor your responses based on their unique needs and preferences. This personalized touch goes a long way in building rapport and fostering a sense of value.
  3. Accessibility around the clock: With live chat, your business becomes accessible 24/7. Prospects can initiate conversations at their convenience, even beyond regular business hours. This accessibility ensures that no opportunity to connect with potential clients is missed.

Leveraging live chat software isn't just about engagement; it's about creating meaningful connections, nurturing leads, and guiding them toward conversion. 

This dynamic tool enhances the customer experience and paves the way for increased sales and customer satisfaction.

Enabling your prospect conversion journey

In this comprehensive exploration of "What is a Prospective Customer?" and the dynamic role of live chat software in conversions, we've journeyed through the critical aspects of identifying, engaging, and converting prospects into our loyal customers and clients.

Prospective customers exhibit genuine interest in your offerings but have not yet made the leap to becoming an actual customer or a paying client. Recognizing and understanding these prospects are foundational steps in the pursuit of business growth.

Now, it's your turn to put these insights into action! Explore the power of live chat software and its potential to revolutionize your prospect engagement and conversion efforts. Transform website visitors into a thriving revenue stream. Elevate your sales and marketing efforts through tailored interactions throughout the entire customer journey.

Learn how Logical Position increased sales by over 30% with LiveChat, and try it out yourself with our free 14-day trial!