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Think of announcements as greetings with an expiration date. You can set up the time frame that they will be displayed to customers in, and they help you create haste by being displayed only once per customer.
With announcements, you can promote a flash sale, pass along information about a new feature, or advertise a job opening without spamming your customers with the same message over and over. If they feel like they need more information, they can always start a chat, right?
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The newest upgrades to the chat section of the LiveChat Agent App are here. You can now pick from over 1000 emojis in eight categories straight from the text area in the chat section and make your customer communication go beyond words.
We also upgraded the canned response picker. Now you can add a new canned response straight from the picker and divide the list of responses into groups. Find the response appropriate to the task at hand quicker without having to remember multiple shortcuts, and use the time saved to pick the right emoji to customize your canned response. |
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Maybe I should first ask if you even remember our Partner Program? If you don’t, well, it’s a good opportunity to take a look and join over 1,500 active partners. Choose between the affiliate program or the solution program. Strengthen your online presence, discover a wide range of benefits created specially for our partners, add new revenue streams, and grow your customer base. |
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The newest version of our BigCommerce integration, Customer Insight, allows your agents to see your customer’s cart the moment they come to chat. With just one click, your agents can see the cart content and suggest complementary products.
If the customer’s cart is empty, send them suggestions in the form of Product Cards. Each contains an image and a clickable link taking the customer to the product page. Select up to 10 product cards and display them to customers in the chat as a carousel. |
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Alex knows a thing or two about sales. He wants to share his knowledge with you in the AMA session related to the upcoming holiday season. We’ll create a special thread in our community for a week so you can ask anything you want about sales. Later, Alex will answer your questions on camera, and we’ll share the video with you.
Our AMA is also a part of a community game. The one member whose community posts will get the most likes within the next 14 days will win AirPods 2. Don’t shy away from asking your questions as they count as well! |
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How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything we need to know?
The Data and Research team from LiveChat got together on Slack to look for metrics that can determine customer success. How did the chat go? |
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