Blazej Szperlinski

Customer Experience: Influencers and Strategies

A good customer experience can increase the length and value of any buyer-vendor relationship. In a marketplace, where every product has a better or cheaper substitute, it becomes obvious that commercial success is tied to care, going way beyond closing sales. Successful... read more

Blazej Szperlinski
7 minutes
Jul 26, 2012

The Right Way to Lead Towards Innovation

Making things happen requires vision and leadership. As opposed to managers, who focus on task accomplishment, leaders strive to inspire action and innovation. They’re people who detest complacency and always try to tackle the status quo. The weight of leadership traits and... read more

Blazej Szperlinski
6 minutes
Jun 27, 2012

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Gamification: Level Up Your Customer Service

Gamification: the use of features and concepts (e.g. points, levels, leaderboards) from games in non-game environments, such as websites and applications, in order to attract users to engage with the product. - McMillan Dictionary Customer service: all interactions between a... read more

Blazej Szperlinski
5 minutes
May 7, 2012

Using Brand Awareness to Evangelize Products Online

I'll help you build customer loyalty, and get free publicity by branding your product the way top sellers do. Grab a cup of coffee and enjoy your day, learning to make your fans market for you. Delivering the promise A brand ideally means sustainable promise. Harley Davidson’s... read more

Blazej Szperlinski
5 minutes
Apr 2, 2012