I’m exploring ways to streamline our LiveChat ticket process and I’m wondering what the benefits to adding Help Desk to our subscription versus just using LiveChat’s existing ticketing system would be. I’d appreciate some feedback from other users or from a LiveChat rep as to what the benefits or additional services that Help Desk provides.
We currently use LiveChat tickets for follow ups to any LiveChat conversations when necessary, and also have our generic company email inbox forwarded via the LiveChat tickets. How is Help Desk different/better?
Also - what would be the additional cost to use Help Desk? When I go to the marketplace, it’s not really clear if it’s an additional charge and how much that would be.
Thank you in advance for any tips or feedback anyone can sure about adding Help Desk versus using the free ticketing system already in LiveChat!