Jacob – our Data Analyst – prepared a few interesting facts and numbers on greetings in LiveChat
(automated invitations to chat). See why they are worth giving a try and how to set them
- The top 10 greetings sent by US companies are responsible for generating 10% of all the US chats.
- In this group, there are greetings that have low conversion but reach loads of customers and greetings that reach fewer people but get up to 16% conversion rates.
- Half of the top 10 greetings are not triggered immediately – they are set to be displayed from 45 to 100 sec after a customer enters the website.
- Greetings set for customers who have already seen multiple pages generate on average 153% more chats, than other greeting types.
Here’s a handy tip for a high-converting greeting:
Check how long customers spend on your website on average (you can use Google Analytics). Then set up a greeting using the time on the page condition, around 20 sec before they tend
to leave. See how it works and create more greetings with time.