As a live chat agent, you’re a master of answering customer questions. But there’s one important question that probably bothers you every day.
What’s for dinner? How to keep a positive attitude on chat?
To answer that, our Support Heroes come to the rescue! They have tricks on how to stay upbeat as long as possible. After all, they handle 35k chats monthly, so they know their thing.
Let’s start with eliminating the word “no” and create some positive phrases you can use instead.