Hi,

March marks an anniversary that we’d all rather forget. We can’t, so the only thing left is to celebrate. We have some special gifts for you to brighten up your day during the tricky times we’re facing. Apart from inevitable videoconferencing fails, we’ve learned a ton about how to improve the way we work. Get yourself a nice cup of coffee, and dive into the tools, best practices, tips, dos, and don’ts of working remotely.

A complete how-to guide for working remotely

The temporary disruption to our life in the office turned into the most significant change to work in decades. With the dramatic increase of people working remotely over the last six months, we’ve entered a dynamic, quickly-evolving work environment.

Some things we thought about remote work have proven true. Other things, not so much. This remote work experiment has also revealed some problems that no one could have foreseen. We’ve gathered it all together with plenty of tips and quotes from professionals all over the world. Let’s dig in!

Extra improvements to LiveChat Lite

There’s a silver lining to this fairly new work situation we find ourselves in. We’re no longer glued to our desks (and computers?). Wherever you are, we made sure that LiveChat works seamlessly on your mobile. We’ve improved the interface to make switching tabs in chats easier and quicker. And there’s more! You can now customize notification sounds in the app. Which sound will you choose?

ChatBot’s Visual Builder lets you automate with no coding

The best duo to make remote work easier and more efficient? LiveChat and ChatBot.

The new Visual Builder comes with plenty of the tweaks that you suggested. It gives you more control over the building process thanks to improved editing features. A/B testing lets you identify the most effective approach and scenarios. We didn’t forget about dark mode either! Explore the new interface and let ChatBot do the (remote) work for you.

Episode #31

A guide to LiveChat Marketplace apps

LiveChat Marketplace offers over 200 integrations. Their purpose and functionalities vary a lot, and sometimes, it’s hard to choose what’s best for your team.

Knowing this, we’ve created an extensive guide for our Marketplace apps. Based on the applications LiveChat users install most often, we’ve prepared a list of suggestions for you. On top of that, we’ve gathered apps that are our Marketplace Team’s top picks.

One of the recommendations you’ll find in the article is a “starter” integration pack. These are free applications we consider a must-have for every LiveChat team. We’ve also gathered the best paid integrations. These picks are not only to make work easier for your agents but also to enhance your customers’ experience.

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