The end of the year seems to be a perfect time to put the spotlight on customer experience. Next month, we’ll all probably get back to chasing our new goals. Before we do, let’s focus on getting better in every client interaction. We’ll start from the discussion on better ways of saying „no” to customers. Then, we’ll go through the common situations where we get tripped up, and forget about our manners.
And to keep it positive, how about adding something funny and personalized to your communication on chat – GIFs – because who doesn’t love those? And we’ll finish this year, and this email, the right way – by saying “Thank you!”