Hi, how to stay focused when solving support cases? By keeping your customers list clean and personalizing its view, you’re one step closer.


To provide the best customer support you need to stay focused. One way to achieve that is a clean view of customers that are visiting your website. We’ve got that covered. It would also be great if you could easily manage both chats and emails. We have a solution for that as well. And if you still want to learn more, we’re going to let you pick our brains and find out what we think about perfect customer support and what role teamwork plays in it.

What's new for you

Exclude traffic from specific IP addresses and bots

If a messy customers list of web crawlers distracts you from providing the best customer support, we have good news! With this new feature, you can keep your customers list clean by excluding traffic from:

  • Specific IP addresses (including your own, internal traffic)
  • Web crawlers and bots

To activate it, click + Add filter at the top of the customers list and choose the “Web crawlers” or “IP addresses” option. Now, you can focus more on your customers.

You can also personalize your customers list view by changing the width of its columns.

Learn more

Last year, we created HelpDesk – a new tool designed to manage your email communication with customers. We’re happy to let you know that HelpDesk and LiveChat are now tightly integrated! The cool thing is that HelpDesk also includes all your favorite features from the LiveChat app.

After adding HelpDesk, you won’t have to switch between the apps and your mailbox anymore. But we won’t stop there – we have a dedicated team working full-time to bring more awesome features to HelpDesk!

Check out HelpDesk

Tips from our teammates

We want to share words of wisdom from our teammates, so we started a new series on LinkedIn. Check out quotes from our Head of Support – Grzesiek, and our CMO – Szymon. They talk about what perfect customer service means and why teamwork is so vital.

Check it out

Why brands should build a community

The way brands communicate with people has been constantly changing over the last decade. One of the reasons is that they started embracing community building. Check out our newest blog post featuring community experts from Quora and Buffer and learn why building a community is crucial for your brand!

See the post

I loved sending you emails for the last 5 years. 50 emails, to be precise. Teaching you about our product in an easy way was always our goal, and that will never change. However, from now on, my new teammate will be appearing in your inbox every month. His name is Kuba and I’m sure he’ll do just as nice.

As for me, I’m working on a new and exciting project at LiveChat. I’m sure you’ll hear about it! In the meantime, I would love to stay in touch! Hit me up at: o.rogacka@livechatinc.com


Usually, it’s us sharing the news from LiveChat. This time, we’d like to switch roles and hear from you. The question is:

if you could wish for one integration available on the LiveChat Marketplace, what would it be?

If you’re not familiar with what’s on our Marketplace, take a moment to check out what we offer.

Vote for an app from the list below or share your idea with us via email. Don’t be shy. Help us meet your needs.

Aleksandra Kacperczyk




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