Take asynchronous communication up a notch and allow customers to chat when and how they want.


I hope you’re all safe and sound, wherever you are. This month, I’m going to just cut to the chase.

In today’s newsletter, I’ll show you:

  • Why you should use Messaging Mode
  • How to solve tickets anytime, anywhere
  • When is the 5th Live Coding Session
  • Cloudtalk’s webinar that we’ll participate in
  • What people buy instead of products
  • The Agent’s Handbook quiz you can take

Give your visitors more flexibility to chat. Now, customers can message you anytime they need, just like they do when talking to their family and friends on messaging apps.

With Messaging Mode, you can:

Enable customers to start a chat and reply to messages whenever they want.

Capture more leads with an offline email form when your agents are away.

Gauge when your users want to talk to you most during out-of-office hours.

Build strong relationships with customers by restarting conversations anytime.

Try Messaging Mode

Get the mobile ticketing system you know and love from LiveChat’s web and desktop versions. Enjoy the smooth workflow and solve tickets on the go on your iPhone, iPad, or Android device.

Whether tickets are your primary means of communication with customers or you only use them for more complex cases, you now can:

  • Create tickets from chat
  • Reply to customer’s tickets
  • Assign tickets to agents or groups
  • Add people in the loop

You can also keep all open cases in a specific folder and find the ticket status in a flash.

Download LiveChat’s mobile app from App Store, Google Play, or AppGallery.

What’s a Live Coding Session again? It’s an event that allows you to code along with Maciej, the session’s host. If you’re not sold on the idea yet, you need to know that we’ll show you how to customize the Chat Widget experience using LiveChat SDKs and brand new Chat Widget Adapters.

Here’s what you’ll learn:

  • How to use framework-specific Chat Widget Adapters to make the Chat Widget an integral part of your company’s website.
  • How to use the Agent App SDK and rich messages to customize and add interactivity to your website or product.
  • How to combine all that knowledge to build an application in the Developer Console.

Sign up now and join the Live Coding Session on March 1, 2022, at 5 p.m. CET.

Reserve your spot

Customer expectations are ever-changing. Consumers expect products and services tailored to their needs. They want seamless experiences that happen almost immediately. They don’t want all that at the expense of the human touch, though.

You need thorough research behind every solid customer experience strategy. CloudTalk invited Kaia, our video content and production specialist, to talk about providing a proactive customer experience, and how CloudTalk and LiveChat have tackled the challenges along the way.

Join us for the webinar on March 16, 2022, at 5 p.m. CET.

Sign up


People don’t buy products — they buy better versions of themselves

I read a few newsletters every week. One of those newsletters is written by Kevan Lee — marketing team lead at Oyster. Earlier this month, he wrote about communicating benefits and features to your customers and how the former is superior. Kevan also used the graphic below from UserOnboard to back up his point:

Now, let me forward the question asked time and time again — when you’re trying to win customers, are you listing the attributes of the flower or describing how awesome it is to throw fireballs? I’d love to know your take on this, so feel free to talk to me on Twitter and LinkedIn.

Have you read the Agent’s Handbook yet? No? It’s time to catch up! The Agent’s Handbook is here to help you use LiveChat to create the best customer experience. You’ll find everything you need — from getting started to everyday work.

And if you’ve already read this majestic piece of content, we have a quiz for you. Do you know the Agent’s Handbook like the back of your hand? Find out by answering the 15 questions.

Take the quiz

Thanks for reading and making it this far! Feel free to let me know what you think by replying to this email or getting in touch with me on LinkedIn. Have a great day!



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