Hi,

For some time, you’ve had the opportunity to switch from a text chat to voice and video calls along with screen sharing on your computer, which was cool but not always convenient. Now, you can do the same using your phone. All you need to do is integrate your LiveChat license with SnapCall. This integration will take your sales to the next level, I’m telling you.

Do you know what SaaS is? No? Marcos, our video host, has a new series waiting for you on Success by LiveChat. And if you just want to brush up on your SaaS knowledge, the SaaS Academy video series will be right up your alley. Now, let’s get down to business!

Kuba Rogalski
LiveChat

Video call your customers from the LiveChat app

There are times when a text chat is not enough. Sometimes, it’s easier just to switch to voice or video calls or share your screen with a customer to cut to the chase. Did you know that you can do this with Live Chat? All you need to do is integrate LiveChat with SnapCall. Once you’ve done that, your agent will be able to invite customers to voice and video calls with a single click, right in the Agent app.

Does it get any better than this? Yes! We’ve recently made the SnapCall integration available in the mobile app. Now, you can quickly jump on a video call on your phone, wherever you are. Demonstrate your product in your store, showcase a hotel room to a potential guest, or take soon-to-be newlyweds on a virtual tour around a wedding venue.

The KnowledgeBase integration has just gotten better

The KnowledgeBase booster update makes it easier than ever to search for answers in the chat widget. The KnowledgeBase booster is a chat widget add-on that allows customers to search through articles in the chat window. We’ve updated the booster’s usability and look to offer a smoother experience.

The redesigned search bar now requires fewer clicks and is more intuitive, allowing you to access topics faster through a better-looking panel.

There’s a new video series waiting for you on Success by LiveChat

By now, you’re probably familiar with Incoming Chat, Knowledge Pill, RAW, #journey, and Insider. Well, there’s a new kid on the block. Since we’re a SaaS (Software as a Service) business, we have quite a bit of know-how that we want to share about this business model. That’s how SaaS Academy came into being.

SaaS Academy is a series explaining how SaaS companies operate and what key metrics they need to pay attention to in order to run a healthy, profitable business. If you start scratching your head at the sound of acronyms like CAC, MRR, or MRR, you should definitely check out the SaaS Academy video series!

 

The only webcomic about the Wild West of sending emails

I never check my Product Hunt emails, but when I saw the subject line “Fio just launched Postmark Express,” I knew I had to open that one. Talk about a strong personal brand! Now, what’s Postmark Express? It’s a short webcomic that has it all — it’s engaging, educating, and entertaining, which is everything an outstanding piece of content should be.

Most of us take email deliverability for granted. You just click the “Send” button and — poof — your email appears in the inbox of the person on the receiving end. What if I told you there’s much more going on behind the scenes?

Imagine you’re a plumber

Remember when you were a student, sitting in a class, writing a test? There would always be that one teacher, standing behind you and peeking over your shoulder to see what you’re writing on your piece of paper. Kinda made you feel uncomfortable, didn’t it? I get flashbacks like this every time someone enters a Google Doc I’m still working on.

I bet many of you use Google Drive daily, whether it’s Docs, Spreadsheets, or Slides, and you know this feeling all too well. If the school analogy doesn’t quite hit home.

 

Collect more information about your customers with Visitor Log

What’s more distracting during a chat than feeling you’re missing some essential information? Sometimes, customers may expect you to know things they’ve shared with another agent, yet you can’t find any details about their case. Here’s where Visitor Log lends you a helping hand.

With Visitor Log, you can not only gather and save helpful notes on each customer, such as their name and email address, but you can also save other information and get more insight into their journey on your website. Sound like something you’re into? Get Visitor Log and say goodbye to the days of anonymous chats.

Oliwia Polec
LiveChat Platform

Thanks for reading and making it this far! Feel free to let me know what you think by replying to this email or getting in touch with me on LinkedIn. Have a great day!

 

This message was sent to: *|EMAIL|*
by LiveChat, 101 Arch Street, 8th Floor,
Boston, MA 02110, USA

Change your email preferences

Unsubscribe