Hi, customer service is always evolving. Stay ahead of the curve by learning from our Customer Service Report based on 27 billion website visits, 304 million chats, and 13 million tickets.


As you might have noticed, our amazing Olga has passed the monthly newsletters into my hands, and I am thrilled to be sending you my first!

Now, let’s get back to business. We take every opportunity to remind you about the importance of customer service, and the Interactive 2020 Customer Service Report is all about that. Monitor the most important metrics, and see how you stack up against competitors with our dashboard dedicated to customer service agents.

By the way, how was your Valentine’s Day? You might be wondering what that has to do with customer service. Have a look below to find out!

What's new for you

Interactive 2020 Customer Service Report

This year, our Customer Service Report is interactive, customizable, and you can use it in many different ways. It’s based on data from 23,487 LiveChat customers, representing 30 industries, and 150 countries.

Filter the results by industry, company size, or country so you can adjust them to your specific needs. On top of that, you can compare your business to your competitors and look for potential areas to improve.

See the report

We get that predefined dashboards might not always work for all of you. That’s why we switched to an interactive report this time around. Choose only the metrics that are valuable to you. Build upon what you’ve already created, or remove cards that are no longer relevant to your report. Post your dashboard on social media, or copy the link and share with your fellow agents so you all stay on the same page.

See the agents’ dashboard

A bubble icon is a hugely important element on your website. At times, it might have gone unnoticed simply because of how small it was. We’ve made some adjustments to make your bubble icon pop. The improved version moves as soon as you hover over it, letting you know it’s interactive.

With this small change, your Chat Widget will always be visible!

Learn more

Tips from our teammates

We’ve got more advice from the series we started in January. Our Customer Success Manager, Kuba, shares his views on why it’s crucial to build trust with your customers, while our CCO, Maciej, has a lot to say about different aspects of leadership and his desire to empower people.

Check it out

We all know the relationship between a customer and a customer service rep sometimes calls for tough love. Some people make your blood boil, but as a pro, you should never lose your temper. Going along with the festive tone, Marta wrote a non-cheesy Valentine’s Day article you’ll want to see. It’s full of actionable customer service tips and packed in a heart-shaped chocolate box.

See the post

Help us make notifications better for you

We know that you can’t be plugged into LiveChat 24/7, and some notifications might go unnoticed. We need your help to fix that. Whether you’re busy with some other tasks or you’re simply away from keyboard, we’re sure there are events you don’t want to miss. Let us know what kind of notifications would work best for you in different situations!



Rich messages are powerful. They can transform a mediocre chat into an engaging experience. That’s why we love them. With Rich Messages Configurator, a brand new integration, working with them is even faster.

The app is based on two core functionalities: creating custom rich messages and sending them. The integration comes with an intuitive configurator for setting up your own rich messages. Later, you can share them with your team or use them privately. For your convenience, the app is located in the message box, so sending a card or carousel is just a matter of three clicks.

Whether you run an online shop or offer services, you can use the power of rich messages to engage customers and boost your business.

See the app

Aleksandra Kacperczyk




This message was sent to: EMAIL
by LiveChat, One International Place, Suite 1400,
Boston, MA 02110–2619, USA

Change your email preferences