From now on, you can reach out to customers who left the queue yourself! Send email messages directly from “the queue abandonment report.” All it takes is a click on the message button and selecting a predefined follow-up message. This feature is available only for Business and Enterprise plans. Have a different plan? Consider talking with your manager about an upgrade if you don’t want those “Come back!” screams in your office.
To make sure a queue doesn’t appear, try transfers and supervision – it’s a great way to get additional help from a more experienced agent.