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More on building a support team: |
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Scaling support (mt) Media Temple style |
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Learn the ins and outs of support scaling from (mt) Media Temple’s Customer Service Manager – Eric Shure. In the article, Eric talks about picking scaleable support channels, measuring effectiveness and setting the right targets. Read article… |
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Managing agent’s account in LiveChat |
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See how to create and manage LiveChat accounts for new additions to your team. This article will show you how to add new agent accounts and configure them by adding custom profile photos and job titles. Read article… |
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LiveChat Experts |
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Having trouble finding agents to staff your customer service team? Check out the professionals on our Experts page. You can quickly get your LiveChat up and running by outsourcing a part of your support to the Experts. Learn more… |
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