Support Hiring Guide
Support Hiring Guide
See how to choose customer service superstars for your support team. This ebook will guide you through the process of finding, interviewing and hiring amazing people for your customer service team. The ebook is free, no registration required!
More on building a support team:
Scaling support (mt) Media Temple style
Learn the ins and outs of support scaling from (mt) Media Temple’s Customer Service Manager – Eric Shure. In the article, Eric talks about picking scaleable support channels, measuring effectiveness and setting the right targets. Read article…
Media Temple
Managing agent’s account in LiveChat
See how to create and manage LiveChat accounts for new additions to your team. This article will show you how to add new agent accounts and configure them by adding custom profile photos and job titles. Read article…
LiveChat Experts
Having trouble finding agents to staff your customer service team? Check out the professionals on our Experts page. You can quickly get your LiveChat up and running by outsourcing a part of your support to the Experts. Learn more…
From our blog
Stress charming: how LiveChat kicked stress out of its Support Team
Blog Stress
We prove that a well-trained and relaxed customer service team has considerable influence on customer satisfaction.
Our intent drives our success: give or take
Give or take
See what it means to be a giver or a taker and how that can affect the way you deal with your customers.
Customer frustrations and how to avoid them
Blog Customer Frustrations
Step into your customers’ shoes and see what are the most common pet peeves that can be easily avoided.
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