Hi, yes, the Success team “hacked” our regular newsletter and changed it a little bit. Please, bear with us. It’s worth it.


We hope we caught your attention. After many months of hard work, sweat, and tears we are officially launching Success by LiveChat. This is a completely new take on how we distribute our content and knowledge.

We are moving away from a traditional blog to provide more context and value. Success is a single place where you can keep up with the latest in the ever-changing digital business landscape. We focus on actionable in-depth content that is easy to digest and apply to your own work.

Success is for active professionals, but not only them. We’re aiming for a broader audience ranging from entrepreneurs starting in the world of business to CXOs looking for the latest trends. We help people grow their businesses by teaching about sales, marketing, email campaigns, communication, and anything else that will help your business thrive.


We have five main areas of focus. Dig into what you need the most.

#Know – We filter out the noise to bring you the key things that happened during the week and why they matter to you.

Grow – Now’s the time to make your business grow. Learn tips and tricks and what industry leaders are doing to maintain healthy growth.

Sell – Every part of a business sells, so how can you do it more effectively? We have you covered.

Support – Consistently meet and exceed customer expectations to keep customers coming back for more.

Connect – Leaders improve their business through better communication. Learn how to establish a human connection and build a stronger bond with your customers.

You’ll find several kinds of articles on Success:

  • In-depth articles that explore topics you need to know more about.
  • Step Up articles that show you the quickest path to a specific goal.
  • News Chats feature our experts talking about current hot topics.

And a lot of videos!

  • Knowledge Pill – Pull up a chair. Let’s talk about experiences and lessons learned that will be useful in many different contexts, from startup warriors to C-level execs.
  • Incoming Chat (video podcast) – A casual conversation with people from various industries telling their stories and sharing the lessons they’ve learned along the way.
  • RAW – We share strong opinions about trends affecting the industry right now.
  • Step Up – Step-by-step guides for achieving specific results.

We also gathered top talent from all around the globe to bring you the highest quality content and the unique value you and your business need.

Meet the team

What’s better than reading about Success in this newsletter?
Go and see it for yourself at www.livechat.com/success.
Because Success comes to those who take action.

What's new for you

Greetings are now easier to manage and analyze

While we develop new features, some that have been out for a while eventually need a tweak or two to make your work easier. That’s what we recently did with chat greetings.

Greetings have a refreshed look, but more importantly, we’ve added a few new bells and whistles. Use the long-awaited ‘OR’ condition while creating new greetings, check the performance of your greetings at a glance, and quickly jump to reports to dig deeper and compare them over time.

We’re not done yet. There’s more to come.

Learn more

Last month, we invited you to take part in beta tests for Messaging Mode, a new way of handling your chats. Messaging Mode improves the chatting experience by giving you and the customers the freedom to reply whenever you want. The beta tests are still running, and we’d like to encourage you to help us shape the future of this feature.

Join the tests



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