Yes, the Success team “hacked” our regular newsletter and changed it a little bit. Please, bear with us. It’s worth it.
We hope we caught your attention. After many months of hard work, sweat, and tears, we are officially launching Success by LiveChat. This is an entirely new take on how we distribute our content and knowledge.
We are moving away from a traditional blog to provide more context and value. Success is a single place where you can keep up with the latest in the ever-changing digital business landscape. We focus on actionable in-depth content that is easy to digest and apply to your work.
Success is for active professionals, but not only them. We’re aiming for a broader audience ranging from entrepreneurs starting in the world of business to CXOs looking for the latest trends. We help people grow their businesses by teaching about sales, marketing, email campaigns, communication, and anything else that will help your business thrive.
While we develop new features, some that have been out for a while eventually need a tweak or two, or a more modern look. That’s what we recently did with chat greetings.
Greetings have a refreshed look, but more importantly, we’ve added a few new bells and whistles. Your agents can now use the long-awaited ‘OR’ condition while creating new greetings, check the performance of your greetings at a glance, and quickly jump to reports to dig deeper and compare them over time.
Last month, we invited you to take part in beta tests for Messaging Mode, a new way of handling your chats. Messaging Mode improves the chatting experience by giving your customers and agents the freedom to reply whenever they want. The beta tests are still running, and we’d like to encourage you to help us shape the future of this feature.