Many of you have been asking about our integration with Slack… Say no more! Now, our Marketplace offers not one, but two apps that bring LiveChat and Slack together.
Slack for LiveChat lets you connect LiveChat groups with Slack channels. For example, all chats from a Sales group in LiveChat could be directed to a #leads Slack channel. Also, the app supports emojis that we all love so much. 😍
With Slack Connector, you can invite other Agents to your chats on Slack. You send a request from LiveChat and your teammate receives a Slack notification. They can jump right in and supervise the chat. Sounds like a great way to handle difficult cases together.
There’s no need to make your choice right now. Test the integrations and pick the one you like more.
Speaking of apps, if you’d like to learn how to integrate with a chatbot of your choice, make sure to join our webinar in April: Building LiveChat Apps 101: Connect your bot with LiveChat using webhooks.