Spring is now in full swing, and, while we’ve been still working from home, we’re working our socks off to make our products better. For a long time, we’ve wanted to make greetings more engaging and interactive. That’s where Rich greetings come into play. Encourage your agents to make the most of new ways to invite visitors to chat with them.
With many businesses reopening in different parts of the world, we need to take extra precautions to keep the virus from spreading. ChatBot and Infermedica have partnered together to help scale up the COVID-19 crisis response.
On top of that, HelpDesk has just launched its Learning Space to help your agents master the art of business email writing. We’ve also made our Shopify Integration even more robust with the addition of Customer Insight. Oh, and we’ve also released our new mobile apps for iOS and Android.