Can you beat this score?
Did you know that, on average, companies manage to create a positive experience in 87% of the chats they handle?
See if you have what it takes to beat that score using the LiveChat Benchmark. The benchmark provides you with the latest metrics on customer service trends in various industries, audiences and countries.
The metrics are updated monthly to always give you the latest customer service information.
New reports: First and Average response times
The addition of these two reports will help managers to measure the effectiveness of live chat agents in terms of speed of response. See how quick your agents are to reply to a new chat and how long it takes them to answer a query in an ongoing conversation. Enterprise plan users can get this data now in the Reports section. Read more….
From our blog:
Angry customer
How to say no to customers without making them angry
When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it?
Personal service
Why I dropped supermarket for personal service
Getting personal while doing business is far more valuable than simply meeting needs. It makes the customer’s experience real, fresh and fruitful.