Social media is such a big part of our lives, it’s hard to imagine life without it. People want to ask about their order?
Social media is such a big part of our lives, it’s hard to imagine life without it.
People want to ask about their order? They send you a tweet. You give them an awful customer experience? They write an emotional story on your Facebook wall. They want to have insight into your company’s culture? They check out your Instagram.
Seems obvious, but being a social media manager for a company and making it all work is no piece of cake. Luckily, with tons of advice from us, you can make this job a lot easier.
Mick Griffin, Chief Revenue Officer at Brand24, shares pros and cons of having social media for business. He’s revealing tricks that will help you gain more customers and gives real-life examples of social media fails and successes.