Are you sending emails back and forth with customers to pick a suitable date for a meeting? Here’s how you can speed it up. Integrate with Calendly and let customers schedule with you directly in the chat widget. To do so, send a personalized invitation right from the LiveChat app.
Our Research Team investigated why some visitors are unwilling to use a live chat option to contact a company. Unfortunately, it turned out that it’s not them… it might be you. Well, not the real you, but stock pictures you’re using or intrusive eye-catchers screaming, “I’m here!”
What do customers think about it and how to make live chat an integral part of your website?
People are often resistant to writing positive reviews on social media, but do something wrong once and chances are you’ll read about it the next day.
There are several reasons why customer service may not go according to plan. Your job is to recognize what caused a customer’s anger, why these emotions matter, and how to avoid that anger in the future.