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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Everything You Need to Know about Using Customer Engagement Platforms
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term, your business needs an effective strategy that attracts new customers and retains your existing ones. The... read more
Customer Service Department: Team Structure and Responsibilities
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for business success as it ensures customers receive quick and helpful responses. A clear structure helps customer... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
13 Common Customer Service Problems and How to Solve Them
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of them. This is how powerful good customer service is. On the flip side, consider the fallout from poor... read more
Great Customer Service Quotes and What You Can Learn From Them
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something important, quotes are like little nuggets of wisdom. In this article, we're exploring inspirational customer service... read more
Collect Customer Feedback with These Strategies: Enhancing Business Insights
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands, identify areas that excel, and uncover problems that otherwise might not have been visible. Understanding why... read more
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What is Customer Engagement? Definition and Strategies for 2024
Customer engagement has emerged as an ideal factor for companies that foster enduring relationships with their clients. While the traditional focus leaned towards delivering quality products or services, modern analytics underscore the significance of sustained engagement in... read more
How to Deal with Rude Customer: Effective Strategies for Professional Calmness
Working in customer service can be a difficult task, especially when having to deal with rude customers. Customer service representatives need to handle such situations with professionalism and composure. A crucial strategy is to demonstrate empathy and actively listen to the... read more
Customer Service Metrics That Matter: Key Live Chat Metrics You Need to Track
We often get caught up in the nitty-gritty of customer service metrics – how fast we answered a call, our average resolution time, or the ever-popular net promoter score (NPS). While these metrics are essential, they can sometimes paint an incomplete picture of exceptional... read more
The 4 Social Styles to Communicate with Confidence
Social styles encompass an array of communication preferences and behavioral tendencies that shape how individuals engage and interact in virtual spaces. From assertiveness to adaptability, these styles influence everything from the tone of written communication to the level of... read more
Social Media Customer Service: Definition, Tips, and Tools for 2024
Social media has evolved from mere conversation to a pivotal platform for customer service. With Twitter, Facebook, and Instagram becoming primary avenues for customers to voice concerns and seek assistance, the importance of adeptly managing these interactions cannot be... read more
Top Customer Service Software Tools for Every Support Team
Providing stellar support is paramount for businesses when it comes to customer experience. Clients rely on prompt assistance when encountering issues, making it essential to provide effective guidance and solutions. Fortunately, technological advancements and customer service... read more
How to Measure Customer Service and Improve Your Customers’ Experience
Every time your business gains a new customer, there are two possible outcomes. Either you deliver on your promises, satisfying them and creating a repeat or loyal customer. Or you leave them disappointed and likely face negative publicity when they leave a poor review. ... read more
How to Answer 40+ Customer Service Interview Questions
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best chance of landing the role. Your cover letter and resume already got you through the door, so you must... read more
Mastering Ecommerce Customer Service: A Comprehensive Guide
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer inquiries, feedback, and support requests can quickly become overwhelming, especially for businesses operating on... read more
16 minutes
Apr 17, 2024