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We’re living in interesting times.
Our world is changing. Seeing these changes happening around us makes you wonder, what will mankind achieve next? Flying cars? Trips to Mars? Robots?
If everything keeps changing, then there’s one more question you should be asking yourself:
What will change with customer service?
And that’s exactly what we’ve covered.
I was joined by customer service experts, Jonny Everett from The Chat Shop and Szymon Golyski from CrazyCall. Together we talked a little about the changes you can expect in customer service over coming years. Spoilers: Chatbots and messaging platforms inclued.
And yes. Support agents will still be needed, though our role may change.