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9:00am PST on Friday, 22nd November 2013

Progressing with LiveChat, part 3

with Jakub Świerczak

The final part of the series, this webinar will show you how to effectively use the available reports to gauge the state of your LiveChat.

The following topics were discussed during the webinar:
  • Managing your LiveChat using the available reports
  • Adapting your LiveChat according to statistics
The webinar also included a short preview of the upcoming ticketing system. You can check out the Slideshare presentation:

Video from webinar

Questions asked during the webinar

Are you planning to get a Blesta plugin soon?
Currently, there are no such plans.
Is the Export of reports feature available in all plans.
The export feature is available for the Enterprise plan only.
Will you add any new eye-catchers?
We are going to add a few new eye-catchers soon.
Are they going to be available for mobile devices too?
Due to the restrictions of mobile devices, there is currently no way to display the eye-catchers on mobile devices properly.
I’m having trouble finding the Google AdWords integration.
We don’t have a Google AdWords integration available. However, we do have on for Google Analytics.
Can the chat prompt be moved from the bottom left of the site to the bottom right?
Yes, you can move the chat window using CSS.
hosted by
Jakub Świerczak
Key Account Manager
Fighting problems of our customers with passion and commitment. His work motto is “If our customers are happy it means I’m doing a good job”.
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