If you’re adding a comment to a ticket and hit “submit”, does it get sent to the client?
No – if you are using internal comment function, it does not get send to a client.
Can you control the number of chats you’re managing at once?
Yes, that limit can be changed by the admins, per agent. To manage those settings, simply go to the Agents tab.
Have you got an application for BlackBerry?
Unfortunately, we do not have an application for BB OS – however, you can still use the web app via mobile web browser.
With the Salesforce
integration – can you add data from the Archives, if you forget to do so while the chat lasts?
Yes, you can add it from the Archives section as well.
Does setting the Working hours stop accepting the chats?
Once you set the Work scheduler, your app will automatically switch to not accepting chats at given time based on your local PC time.
How to create groups?
You can add new groups in the Groups section. This feature is available from Team pricing plan.
Can the working hours be configured by the admin for the users?
Yes – the admins are able to configure those per user.
Customer-focused guy. Daniel is always willing to go the extra mile to get the job done. A rebel to the status quo. He loves a challenge. Known to be a book freak and avid long distance runner.
When not helping our customers, Marcin is fighting villains and saving damsels in distress during LARP (live action role playing) sessions. He’s a zealot when it comes to fantasy genre. Marcin is in charge of a LARP association called Fantazjada.