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Livechat: Tagging chats and tickets
24 June 2014

Tagging chats and tickets

Keep your chats and tickets organized with the new tags function. By tagging chats with tags like “sales” or “support”, you will be able to easily find it later on in the archives.

What’s more, you can use tags to filter your reports to get more information about particular groups of cases.

Set up and start using tags today. Our tags guide will get you started in no time!

Tagging chats in LiveChat