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LiveChat updates

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Livechat: Start chat with a custom message
28 December 2015

Start chat with a custom message

Today we roll out an important update to manual chat invitations. Many of you suggested making them editable for more personal and conversational interactions. We couldn’t agree more, which is why we launch the custom message for manual chat invitations. You can now select customers from your visitors list and send them a real-time message tailored to their individual needs.

Here’s what it looks like in action:

sending a custom LiveChat message

The personal touch makes all the difference, right?