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Livechat: Reports section improvements
19 November 2014

Reports section improvements

You can now get more information about your agents and their work thanks to the new Reports section improvements:

  1. See how many chats or resolved tickets an agent got in the Agents section.
  2. Get information about customer satisfaction from tickets in the Last 7 days report.
  3. See which agents are able to resolve tickets efficiently.

Here’s how the chats and tickets data looks like in the Agents section:

Report updates