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LiveChat updates

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Livechat: New Routing Rules
11 August 2021

New Routing Rules

We’ve given the URL rules in the LiveChat Agent app a makeover. You can now route chats to specific agents based on geolocation, in addition to the URL or domain. You can also specify the priority of the rules by changing their order on the list.

Routing rules view in the LiveChat Agent app

Routing rules let you:
  • Make sure that your customers chat with the right team, e.g., those on product pages chat with Sales, and those on self-help pages chat with Support.
  • Customize the Chat Widget on multiple domains.
  • Support multilingual customers by routing chats to groups of agents based on the customer’s location.
Upgrade to the Business plan and start routing your customers based on location now.
Learn more about routing rules in our Help Center.
Try out the new configurator in the LiveChat Agent App.