We like to stay fresh!
Improved chat supervision is here
You want all your chats with customers to go as smoothly as possible. Our new chat supervision features get you closer to your customer support reps while they’re having conversations with your customers. Expect an improved workflow and higher customer satisfaction rates!
Private mode allows your customer service rep to respond back to the chat supervisor. With this two-way communication, you will come to a resolution faster, improving your customer’s chat experience and cutting down on the average case handling time.
Chat takeover lets you take over the conversation either from a bot or your customer service rep (the latter requiring the user role ‘admin’). Intervene with one click to quickly get the situation under control and support your customers without a need for moving their case from a chat to a ticket.