We like to stay fresh!
18 July 2023
- Work Efficiency: Spend less time on repetitive tasks and focus on delivering exceptional customer support.
- Streamlined Processes: Maintain consistency and accuracy, reducing the number of errors and improving workflow.
- Convenience: Enjoy a simplified chat handling experience, limiting the need for manual intervention.
- Clarity: Reduce your mental load while a personal AI assistant guides you through the future of chatting.
15 June 2023
14 June 2023LiveChat Agent App. Need more details? Check our Help Center.
26 April 2023
- Total chats
- Response time
15 March 2023
- Change message tones (professional, friendly, casual).
- Match texts with your company voice.
- Expand, summarize, and rephrase messages.
- Automatically correct grammar and spelling mistakes.
- Generate texts based on your input.
1 March 2023
- when the chat is started
- when the chat is transferred
- when the chat goes idle
- when the chat is rated good
- when the chat is rated bad
19 December 2022
- set the working hours for whole groups of agents in one go
- and set multiple breaks.
- Add whole groups of new agents by copying and pasting agent emails.
- Manage multiple agents’ availability with just a few clicks.
- Access the most vital Agent actions from the main view.
9 June 2022full description of the improved Reports.
5 May 2022
- Full-size chat preview directly on your website
- Adjustable on-site appearance, including theme, colors, position, and offsets
- Color picker — easily import your website’s background color into the chat widget
- Configuration preview without the need to save the settings
- Dark mode switch, along with a preview of the new look
13 April 2022
- Create tickets from chat,
- Reply to customer’s tickets,
- Assign tickets to agents or groups,
- Add people in the loop,
- Follow relevant tickets,
- Mention team members,
- Add priority tags, notes, and images.