We like to stay fresh!
Time is money. Now, finding website visitors who need assistance got even faster.
Keep an eye on chosen groups of customers in real-time. Interact, engage, support, and sell, just at the right moment.
Save filter combinations as segments and view chosen groups of customers in one click.
Save segments for returning customers browsing through particular pages to offer discounts, complimentary products, or personalized offers.
Create segments with visitors coming from predefined pages to prioritize them in a queue.
Options are endless!
Identify certain groups of website visitors faster and reach out to them with the right approach. Improve your chances to sell, customer experience, and resolution time.
Sound good? Jump to Customers section and create new segments now.
Want to learn more? Here is everything you need to know.
You want all your chats with customers to go as smoothly as possible. Our new chat supervision features get you closer to your customer support reps while they’re having conversations with your customers. Expect an improved workflow and higher customer satisfaction rates!
Private mode allows your customer service rep to respond back to the chat supervisor. With this two-way communication, you will come to a resolution faster, improving your customer’s chat experience and cutting down on the average case handling time.
Chat takeover lets you take over the conversation either from a bot or your customer service rep (the latter requiring the user role ‘admin’). Intervene with one click to quickly get the situation under control and support your customers without a need for moving their case from a chat to a ticket.
It pays to be everywhere your customers are.
Thanks to the Twilio integration with LiveChat, you can easily respond to customers who text you. Even better, SMS messages have a 98% open rate. Your messages will get noticed and customers can chat where it’s most convenient for them.
Chat just as you do when customers contact you through other channels. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).
Receive and reply to text messages using one or more telephone numbers. Route SMS messages from each number to the LiveChat group of your choice.
Go to the LiveChat Marketplace to get started with the free Twilio integration.
Our customers’ success is our success. To help you sell and help customers more effectively, we’ve created the Customer Insight for Shopify, which integrates even more Shopify features into your LiveChat Agent app.
The Customer Insight widget is your Shopify Admin panel right in the chat, so that all the information about your customers and their orders is right there at your fingertips. Without leaving LiveChat, you can see a customer’s cart, send Product Cards view previous orders, as well as manage orders and refunds. This means that when the customer comes to chat you can hit the ground running because you’ll see the full context the moment the chat starts.
Words are not enough? No problem. Rich Greetings are finally here!
Make your greetings more captivating! Engage with your visitors using a bunch of new interactive blocks. Choose the type of greeting that works best for you and get creative.
Mix and match: text, images, buttons. Now, greetings are so much more!
Need to ask a quick question? Use Quick replies with ready-made answers for your customers. A perfect way to start a conversation on a specific topic. Use Quick replies to make your chat invitation more engaging and user-friendly!
With Cards, you can create greetings that are ready to interact with! Add animations to get visitors’ attention. Play with different types of buttons and use them to sell, schedule meetings, or lead your customers through your website. Introduce new features and products with buttons that take visitors straight to the right place.
The possibilities are endless! And there is more to come.
We love the “incoming chat” sound. Okay… some of us do. Anyway, you can now change it. How?
First, download the latest desktop app here.
In the new app, you can select one of many new audio files from our library or add your own custom sound for notifications.
What are you waiting for? Get the new app and make beautiful chat notification music.
Issues with installation? Contact our Support Heros via chat!
While we develop new features, some that have been out for a while eventually need a tweak or two, or a more modern look. That’s what we recently did with chat greetings.
Greetings have a refreshed look, but more importantly, we’ve added a few new bells and whistles. Use the long-awaited ‘OR’ condition while creating new greetings, check the performance of your greetings at a glance, and quickly jump to reports to dig deeper and compare greetings over time.
We’re not done yet. There’s more to come.
More improvements for greater user experience!
The new Top bar
Your customers can now see important updates in the Top bar. It will show their position in the queue and inform them when an agent is assigned. The Agent’s bar you’re familiar with will be there as soon as an agent replies.
Top bar adjusts to the user’s activity and hides when not needed. The status is then shown in the widget’s Title bar thanks to new icons and animations! Customers will stay on top of all the essential information while scrolling through the chat history. They can always click on the Title bar to see the full message again.
A new look for buttons in rich messages
Buttons in rich messages are now adjusted to your chat widget’s color theme. An improved design made them more visible and more inviting to click. Soon we will enable even more personalization of the buttons. Stay tuned!
Learn more about rich messages, and try the new buttons now :)