LiveChat updates
We like to stay fresh!
Integration with ProProfs
New Year, new integration! Now you can add LiveChat to your ProProfs page and assist the users of your documentation.
The visitors will be able to ask your team for help when looking for a particular bit of information or get a solution to a problem which is not yet described in your Knowledge Base.
Learn more about the integration with ProProfs.
Message read and delivered statuses
Today, we roll out message statuses that tell you and your customers if the messages you send get delivered and read. No more having to wonder if the customer or agent is still there or following-up on the message receipt. With message statuses you will know at a glance where the conversation stands.
Whenever a message arrives to the recipient’s device, ‘Delivered‘ status will show next to the message text. As soon as the recipient opens the chat, the status will change to ‘Read‘. Simple as they are, those tiny notifications can make a huge impact on how you interact with customers. Bringing nonverbal communication cues to the table will add the real-life flavour to it.
New iOS App in Store
Our updated iOS app 2.4.6 is waiting for you in the App Store.
The new version brings some minor bug fixes, usability improvements and user-interface enhancements.
Here’s what’s new:
- Improved Internet connectivity and a more stable log in process.
- Enhanced and polished login screen.
- Updated Google sign-in.
- The App version is now displayed on the profile screen.
- Fixed crashes on Google sign-in.
- Fixed crashes on uploading files.
We hope you will enjoy it!
Your opinion is important to us. Tell us what you think about the app: feedback@livechatinc.com
Start chat with a custom message
Today we roll out an important update to manual chat invitations. Many of you suggested making them editable for more personal and conversational interactions. We couldn’t agree more, which is why we launch the custom message for manual chat invitations. You can now select customers from your visitors list and send them a real-time message tailored to their individual needs.
Here’s what it looks like in action:
The personal touch makes all the difference, right?
Updated surveys and forms
Chat surveys and forms got a small upgrade today. It’s now possible to squeeze long choice lists in your pre-chat, post-chat and ticket forms using the dropdown box.
You will also notice that the pre-chat survey welcome message changed into information field. Along with the new name came better functionality – you can add as many information fields as you like and move them around. Happy customizing!
Integration with Microsoft Dynamics CRM
Dynamics CRM and LiveChat are now friends. I’m super glad to be the first to tell you about this new integration in our portfolio. I know just how many of you have been asking for it in chats. Well, ask no more – You can now share data between LiveChat and Microsoft Dynamics CRM. Want to know the best part? No clicks needed – all is fully automatic. Enjoy!
Banned visitors list
Another day and another security update is out! After trusted domains, today we’re introducing Banned visitors list.
From now, each admin and owner can view and edit all banned visitors on a managable list. You no longer have to wait for the spammer to start another chat to ban them. Instead, ban any IP address directly from your LiveChat dashboard to prevent them from chatting again. Oh, and if they’ve learned their lesson, you can easily unban them. Also from the dashboard. All you troublemakers out there be warned!
Trusted domains
Today we roll out Trusted domains – a new security feature that will protect your LiveChat from being added to unauthorized websites.
With this new feature you can create a list of domains allowed to use your LiveChat. You can rest assured that no one will use your LiveChat tracking code without your permission. Even if they try, it simply won’t work anywhere outside your trusted list.
Save canned responses during a chat
Repeated questions are a daily bread for all of us working in support. We have canned responses for those. They’ve been doing a pretty good job so far, but we figured that it would be faster if you could add them directly from conversations. Today’s update to canned responses is doing just that – you can now save common replies with just one click while chatting.
How does it work?
The next time you find yourself sending the same message to a customer, simply hover your mouse over it and click on the save response icon
. You will get a pop-up box where you can edit the response, add shortcuts and save it for later playback. No more having to drop on chat to go to the settings. Just click and save. It’s as easy as that!
Integration with Infusionsoft
We are more than happy to introduce the integration with Infusionsoft. With this integration, you will be able to pass chat transcripts from LiveChat to your Infusionsoft panel.
The transcripts will be attached as a note to your existing Infusionsoft contacts. If you decide to pass a transcript of a chat with a customer who is not registered as your contact, a new contact will be created.