LiveChat updates
We like to stay fresh!

8 June 2022
Benefit from Effortless Chat Transactions with Mollie Payments
Provide your customers with a seamless experience, make money, save time, and start scaling your business with the LiveChat and Mollie integration.
- One-time payments. Share instant transaction links on chat.
- Subscriptions. Create subscriptions tailored to your customers on the fly.
- Quick setup. Begin accepting payments in 15 minutes.
- Order data. Access payment details, order information, and transaction statuses directly on chat.
- PCI-DSS compliant Mollie Checkout. Process payments in a secure way.

3 June 2022
WhatsApp Business Integration Now Offers Message Templates
WhatsApp message templates let you automate your business notifications, like appointment reminders or payment status updates. They are useful in sending out any type of message your business needs to distribute. Templates offer a level of customization required to match your business style. Use variables to fill customer information, add translations to offer multilingual support, and upload media for accessibility and modern looks.
- An engaging way to communicate with customers
- Fast information sharing
- Automation
- Workaround for the standard 24-hour reply window on WhatsApp
- Tailored solutions for your business

27 April 2022
Targeted message templates for Mailchimp are here
Let your customers subscribe to your campaigns and newsletters before they even start a chat. It is now even easier with templates for Targeted messages.

9 March 2022
Product Cards for Shopify and BigCommerce Has Been Upgraded
We’re updating Product Cards for both Shopify and BigCommerce. This feature lets you quickly browse your store inventory and share relevant product recommendations with customers during chats. It is highly praised for its instant automated installation, intuitive design, and simplicity. The update adds a few life improvements, for example, new ways to filter your products within the LiveChat app, display stock statuses, and prices.
- View modes – display products in a list or a grid view in your LiveChat app
- Price labels – see your product prices directly on the product cards
- Out of stock status – know immediately if products are unavailable for purchase
- Performance and visual improvements

26 January 2022
Apple Business Chat now offers quick replies
Apple Business Chat now has a quick-reply feature which allows you to create customizable replies in your chat. Your visitors can choose one of the pre-set messages with a single tap on their screen. Additionally, with this update, Apple Business Chat is now called Apple Messages for Business.
- Set up a nice satisfaction survey with up to five customizable replies.
- Emoji support — quick replies use plain text and emojis.
- Ease of use — a single tap is all visitors need to send you a message.

26 November 2021
LiveChat for Elementor brings new support widgets to your website
With our brand new integration now available for Elementor, you can boost your website with great support widgets. Install a chat window to create a direct communication channel with your company. Add contact buttons in visible places to make it easy for visitors to reach you anytime they need. Display a certificate of quality support that your team is known for.
- Seamless implementation of every feature available in the integration
- Compatibility with WooCommerce websites
- Quality Badge widget promoting your team
- Contact buttons you can place in any way you find fitting
- Cart and order information sent directly to LiveChat app

20 October 2021
Searching for answers has never been easier
“Fight for every inch” is one of LiveChat’s core values. We design our products with attention to the smallest detail, and the KnowledgeBase booster update is a great example of that.

12 October 2021
Video call your customers from the LiveChat mobile app
With the SnapCall integration now available in the LiveChat mobile app, you can quickly jump on a video call on your phone, wherever you are. Demonstrate your product in your store, showcase a hotel room to a potential guest, or take soon-to-be newlyweds on a virtual tour around a wedding venue.
- Quick and easy installation, and no need for special software or equipment.
- Digital calls, which means no need for phone numbers and no additional cost per call.
- Free worldwide calls for customers.
- Full control. Your agents decide on a case-by-case basis when to offer a voice or video call, or start a screen sharing session.
- A smooth transition between chat and voice or video within the LiveChat agent app for agents and the chat widget for your customers.
- Call statistics and history available in the SnapCall dashboard in the LiveChat agent app.
- Audio recordings available in the LiveChat agent app after the call.
- Available in LiveChat Agent app for desktop and web browser, as well as the LiveChat mobile app.

30 September 2021
Rich Messages in Apple Business Chat
Apple Business Chat lets your customers reach you from where it is convenient for them, and now we have made their experience even better.

16 September 2021
Enhance your customer relations with Mailchimp in LiveChat
A few weeks ago we released the new and improved integration with Mailchimp, and now we’re back to let you know it just got even better. In this release:- automated chat invitations with the option to subscribe,
- a subscription form that your agents can send in chat,
- filtering contacts in Mailchimp by LiveChat events,
- creating LiveChat-specific automated campaigns in Mailchimp,
- turning newsletter replies into LiveChat tickets.