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LiveChat updates

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22 July 2021

Get more chats with WhatsApp Business

Say hello to 2 billion WhatsApp users and let your agents handle WhatsApp chats in LiveChat.

Say hello to WhatsApp Route chats to a dedicated group of agents and handle high-traffic chat all in the LiveChat Agent app. WhatsApp Business provides support for the most commonly used file formats: text messages, photos, documents, voice recordings, location.

The integration uses the official WhatsApp Business API, which is compliant with the WhatsApp Terms of Service. This means it’s:
  • Stable and secure
  • Capable of handling the heaviest of traffic
  • Independent of a smartphone — all you need is a phone number.
Install WhatsApp Business from the LiveChat Marketplace. View installation tutorial in Help Center.
21 July 2021

Mailchimp integration upgrade

If you already use Mailchimp, make sure to harness the lead-generating power of LiveChat’s Mailchimp integration. If you’re not, perhaps it’s time to start.

New features in the Mailchimp integration This integration offers:
  • adding new contacts to your Mailchimp audience when the customer starts a chat
  • viewing Mailchimp subscriptions alongside conversations
  • separating multiple mailing lists by groups
If you are currently using the LiveChat Mailchimp integration, log out of the LiveChat Agent app and log in again to update.

More functionalities are soon to follow!

Get the Mailchimp integration in the LiveChat Marketplace.
23 February 2021

Sell better with Customer Insight for BigCommerce

The newest version of Customer Insight for BigCommerce allows you to see more than just your customer’s cart the moment they come to chat. Now, you can also access previous orders and send tracking info while in a chat with the click of a button.

List of BigCommerce orders in the LiveChat agent app's chat view

But that’s not all. We’ve added a Page Builder widget to our BigCommerce integration. Place an additional button at strategic stages of your customers’ journey to make sure they know they can contact you at every step of the way.

BigCommerce Page Builder view. Arrows point to LiveChat custom contact  button widget, and the button on the preview of the BigCommerce store

The LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
Learn more about Customer Insight here.
Learn how to connect LiveChat to your BigCommerce store in our help center.
2 February 2021

Apple Business Chat: Let customers contact you where they are

Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app.

Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number.

Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well.

Apple Business Chat lets you:

  • integrate chat buttons into iOS apps
  • use List Picker
  • use date and time picker
  • open other iOS apps in chat
  • accept payments in chat
  • verify identity in chat
  • chat across Apple devices
  • The integration is available in Business and Enterprise plans.
    For instructions on how to install and configure Apple Business Chat, visit our Help Center.
    9 December 2020

    Get more leads with Mailchimp Newsletters

    We know how important it is to gain new newsletter subscribers. Now, you can promote your newsletter in a greeting or announcement. With the new Mailchimp Newsletters, you can invite the visitors of your website to subscribe to your newsletter or your campaigns. When they hit subscribe, the signup form opens right in the chat widget, making the whole process completely seamless.

    Interested? See our installation guide.
    To learn more about targeted messages, see this article.
    Don’t miss other ways greetings and announcements can benefit your business.
    9 September 2020

    LiveChat for BigCommerce just got better!

    You already know that LiveChat helps you engage your customers and send beautiful product recommendations in chat. Now we are here to help you make the purchase process smooth as silk for your customers.

    The newest version of our BigCommerce integration – Customer Insight, allows you to see your customer’s cart the moment they come to chat. With just one click you can see the cart content, and based on that suggest complementary products!

    If the customer’s cart is empty, send them suggestions in the form of Product Cards. Each contains an image and a clickable link taking the customer to the product page. You can select up to 10 at a time, and they will be displayed to the customer in the chat as a carousel!

    LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
    Learn how to connect LiveChat to your BigCommerce store in our help center.
    9 June 2020

    Reply to SMS text messages with the free Twilio integration

    It pays to be everywhere your customers are.

    Thanks to the Twilio integration with LiveChat, you can easily respond to customers who text you. Even better, SMS messages have a 98% open rate. Your messages will get noticed and customers can chat where it’s most convenient for them.

    Chat just as you do when customers contact you through other channels. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).

    Receive and reply to text messages using one or more telephone numbers. Route SMS messages from each number to the LiveChat group of your choice.

    Go to the LiveChat Marketplace to get started with the free Twilio integration.

    20 May 2020

    Customer Insight – your Shopify store(s) at your fingertips in LiveChat!

    Our customers’ success is our success. To help you sell and help customers more effectively, we’ve created the Customer Insight for Shopify, which integrates even more Shopify features into your LiveChat Agent app.

    The Customer Insight widget is your Shopify Admin panel right in the chat, so that all the information about your customers and their orders is right there at your fingertips. Without leaving LiveChat, you can see a customer’s cart, send Product Cards view previous orders, as well as manage orders and refunds. This means that when the customer comes to chat you can hit the ground running because you’ll see the full context the moment the chat starts.

    Learn more
    Customer Insight is available to install from the Shopify App Store.
    Learn how to connect LiveChat to your Shopify store in our Help Center.

    14 November 2019

    Adding LiveChat to PrestaShop just got easier

    Good news! Now, you can add LiveChat both from the PrestaShop Back Office and PrestaShop Addons Marketplace. It makes that installation process quicker. With the chat widget in your online store, you can proactively engage your customers to drive more sales.

    LiveChat chat widget in PrestaShop

    It also opens the door for us to add more ecommerce features to this integration. Stay tuned for more updates!

    Learn more

    Visit our Marketplace to read more and connect LiveChat to PrestaShop.

    21 August 2019

    LiveChat + Shopify just got better

    Now, when you add LiveChat to your Shopify store you get a couple of features that make supporting customers and selling easier.

    Use Product Cards app out of the box when you add LiveChat to your Shopify store

    What better way to engage customers than to send a personalized card with an image, a description, and a link to a product page in your store.

    View essential LiveChat metrics in your Shopify admin

    Stay on top of your support goals with LiveChat dashboard, no more switching between apps.

    LiveChat Shopify Dashboard

    Connect multiple stores to one LiveChat license

    Perfect when you have many stores but one customer service team.

    Learn more

    LiveChat for Shopify + Product Cards is available to install from the Shopify App Store.

    Learn how to connect LiveChat to your Shopify store in our help center.

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