LiveChat updates

Video call your customers from the LiveChat mobile app

With the SnapCall integration now available in the LiveChat mobile app, you can quickly jump on a video call on your phone, wherever you are. Demonstrate your product in your store, showcase a hotel room to a potential guest, or take soon-to-be newlyweds on a virtual tour around a wedding venue.

What you get with SnapCall in LiveChat:

• Quick and easy installation, and no need for special software or equipment.
• Digital calls, which means no need for phone numbers and no additional cost per call.
• Free worldwide calls for customers.
• Full control. Your agents decide on a case-by-case basis when to offer a voice or video call, or start a screen sharing session.
• A smooth transition between chat and voice or video within the LiveChat agent app for agents and the chat widget for your customers.
• Call statistics and history available in the SnapCall dashboard in the LiveChat agent app.
• Audio recordings available in the LiveChat agent app after the call.
• Available in LiveChat Agent app for desktop and web browser, as well as the LiveChat mobile app.

Get SnapCall.
Download the LiveChat mobile app from Appstore, GooglePlay or AppGallery.
Read more about the SnapCall integration.

Rich Messages in Apple Business Chat

Apple Business Chat lets your customers reach you from where it is convenient for them, and now we have made their experience even better.

Apple Business Chat integration with LiveChat now supports Rich Messages, which means you can now send Quick Replies, Cards and Carousels also to the customers who contact you via Messages app.

This is especially good news if you use LiveChat with ChatBot. You can now send Quick Replies, Cards and Carousels in Apple Business chats and the customers will receive them in the List Picker format.

Apple Business Chat is available in Business and Enterprise pricing plans.

Connect Apple Business Chat with LiveChat.

Enhance your customer relations with Mailchimp in LiveChat

A few weeks ago we released the new and improved integration with Mailchimp, and now we’re back to let you know it just got even better. In this release:

• automated chat invitations with the option to subscribe,
• a subscription form that your agents can send in chat,
• filtering contacts in Mailchimp by LiveChat events,
• creating LiveChat-specific automated campaigns in Mailchimp,
• turning newsletter replies into LiveChat tickets.

Get the Mailchimp integration in the LiveChat Marketplace.
See our Help Center for a setup manual.

Get more chats with WhatsApp Business

Say hello to 2 billion WhatsApp users and let your agents handle WhatsApp chats in LiveChat.

Route chats to a dedicated group of agents and handle high-traffic chat all in the LiveChat Agent app. WhatsApp Business provides support for the most commonly used file formats: text messages, photos, documents, voice recordings, location.

The integration uses the official WhatsApp Business API, which is compliant with the WhatsApp Terms of Service. This means it’s:

• Stable and secure
• Capable of handling the heaviest of traffic
• Independent of a smartphone — all you need is a phone number.

Install WhatsApp Business from the LiveChat Marketplace. View installation tutorial in Help Center.

Mailchimp integration upgrade

If you already use Mailchimp, make sure to harness the lead-generating power of LiveChat’s Mailchimp integration. If you’re not, perhaps it’s time to start.

This integration offers:

• adding new contacts to your Mailchimp audience when the customer starts a chat
• viewing Mailchimp subscriptions alongside conversations
• separating multiple mailing lists by groups

If you are currently using the LiveChat Mailchimp integration, log out of the LiveChat Agent app and log in again to update.

More functionalities are soon to follow!

Get the Mailchimp integration in the LiveChat Marketplace.

Sell better with Customer Insight for BigCommerce

The newest version of Customer Insight for BigCommerce allows you to see more than just your customer’s cart the moment they come to chat. Now, you can also access previous orders and send tracking info while in a chat with the click of a button.

But that’s not all. We’ve added a Page Builder widget to our BigCommerce integration. Place an additional button at strategic stages of your customers’ journey to make sure they know they can contact you at every step of the way.

The LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
Learn more about Customer Insight here.
Learn how to connect LiveChat to your BigCommerce store in our help center.

Apple Business Chat: Let customers contact you where they are

Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app.

Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number.

Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well.

Apple Business Chat lets you:

integrate chat buttons into iOS apps

use List Picker

use date and time picker

open other iOS apps in chat

accept payments in chat

verify identity in chat

chat across Apple devices

The integration is available in Business and Enterprise plans.
For instructions on how to install and configure Apple Business Chat, visit our Help Center.

Get more leads with Mailchimp Newsletters

We know how important it is to gain new newsletter subscribers. Now, you can promote your newsletter in a greeting or announcement. With the new Mailchimp Newsletters, you can invite the visitors of your website to subscribe to your newsletter or your campaigns. When they hit subscribe, the signup form opens right in the chat widget, making the whole process completely seamless.

Interested? See our installation guide.
To learn more about targeted messages, see this article.
Don’t miss other ways greetings and announcements can benefit your business.

LiveChat for BigCommerce just got better!

You already know that LiveChat helps you engage your customers and send beautiful product recommendations in chat. Now we are here to help you make the purchase process smooth as silk for your customers.

The newest version of our BigCommerce integration – Customer Insight, allows you to see your customer’s cart the moment they come to chat. With just one click you can see the cart content, and based on that suggest complementary products!

If the customer’s cart is empty, send them suggestions in the form of Product Cards. Each contains an image and a clickable link taking the customer to the product page. You can select up to 10 at a time, and they will be displayed to the customer in the chat as a carousel!

LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
Learn how to connect LiveChat to your BigCommerce store in our help center.

Reply to SMS text messages with the free Twilio integration

It pays to be everywhere your customers are.

Thanks to the Twilio integration with LiveChat, you can easily respond to customers who text you. Even better, SMS messages have a 98% open rate. Your messages will get noticed and customers can chat where it’s most convenient for them.

Chat just as you do when customers contact you through other channels. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).

Receive and reply to text messages using one or more telephone numbers. Route SMS messages from each number to the LiveChat group of your choice.

Go to the LiveChat Marketplace to get started with the free Twilio integration.