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LiveChat updates

We like to stay fresh!
14 November 2019

Adding LiveChat to PrestaShop just got easier

Good news! Now, you can add LiveChat both from the PrestaShop Back Office and PrestaShop Addons Marketplace. It makes that installation process quicker. With the chat widget in your online store, you can proactively engage your customers to drive more sales.

LiveChat chat widget in PrestaShop

It also opens the door for us to add more ecommerce features to this integration. Stay tuned for more updates!

Learn more

Visit our Marketplace to read more and connect LiveChat to PrestaShop.

21 August 2019

LiveChat + Shopify just got better

Now, when you add LiveChat to your Shopify store you get a couple of features that make supporting customers and selling easier.

Use Product Cards app out of the box when you add LiveChat to your Shopify store

What better way to engage customers than to send a personalized card with an image, a description, and a link to a product page in your store.

View essential LiveChat metrics in your Shopify admin

Stay on top of your support goals with LiveChat dashboard, no more switching between apps.

LiveChat Shopify Dashboard

Connect multiple stores to one LiveChat license

Perfect when you have many stores but one customer service team.

Learn more

LiveChat for Shopify + Product Cards is available to install from the Shopify App Store.

Learn how to connect LiveChat to your Shopify store in our help center.

19 August 2019

Calendly + LiveChat: Schedule meetings in the chat widget

Quickly schedule a product demo or a screen-sharing session with your customers, using our new Calendly app. No more sending emails back and forth to pick a date that suits both of you.

How it works

You share a customized invitation containing your Calendly link in the LiveChat app. The customer gets the invitation in the chat widget to quickly book a meeting without leaving the conversation.

Learn more about the Calendly app in our help center.

30 April 2019

Introducing Product Cards and Dashboard for BigCommerce

We just shipped two new features for our BigCommerce integration, that make using LiveChat easier both for Agents and Admins.

Product Cards

Now, all agents can send product cards right from the LiveChat app. It’s very easy; you search for a product, select it and hit send. Each card contains an image, a description, and a link to the product page.

Product Cards for BigCommerce

Have more than one store? Not a problem. You can easily switch between products from each one of your connected stores.

All that without leaving the LiveChat app. No more jumping between chats and product pages in your store.

LiveChat Dashboard

You are an admin and take care of how LiveChat performs on your website?

LiveChat Dashboard for BigCommerce

With Dashboard, you have access to data on greetings conversion, customers browsing your site, the number of unassigned tickets and many more. Right in the BigCommerce app.

Learn more

Learn more about Product Cards and Dashboard from our Knowledge Base.

12 December 2018

Our Zendesk integration supports custom fields!

I want to let you know that our Zendesk integration has been updated! From now on, when you’re creating a ticket in Zendesk, LiveChat will load custom fields from your Zendesk account. You can populate them with additional information about your customers, gathered straight from the chat!

Updated Zendesk integration overview

But that’s not all! You can also choose a field to which LiveChat will automatically attach ID of the chat, from which the ticket was created. Just in case that you’d like to keep record of which chats resulted in creating tickets.

Learn more

Click here to learn how to integrate LiveChat with Zendesk and how to get started with all those new features!

14 August 2018

Send SMS to Your Customers with Twilio for LiveChat!

With Twilio for LiveChat, you can start sending SMS to your customers right during a chat! And all of that without leaving your LiveChat application.

Twilio for LiveChat: Send SMS to your customers with Twilio!

Twilio for LiveChat: what does it offer?

There are three core features offered by Twilio integration:

  • Sending SMS to customers during and/or after the chat;
  • Scanning your pre-chat survey for the phone number and automatically adding it to the Send to field;
  • Loading the history of previous messages from Twilio, based on the phone number provided by you or your customer.

All of them can be accessed easily during or after a chat, right at the top right section of your Chats or Archives sections.

Twilio for LiveChat: send SMS right from your LiveChat!

OK, show me how it works!

To make your life easier, we’ve prepared a dedicated tutorial that will show you how to integrate your LiveChat with Twilio and how to use the integration itself. Click here to check it out!

Twilio for LiveChat: visit LiveChat Marketplace

Also, in case of any additional questions, don’t hesitate to start a chat with us! Our Support Heroes are available 24/7/365 and are always ready to help!

13 July 2018

Highrise For LiveChat Is Getting an Update!

From now on, you can add new contacts to your Highrise account and see if the person chatting with you is already on your list. All of that without leaving your LiveChat app!

Updated Highrise for LiveChat is here

Highrise integration is getting an update!

Highrise for LiveChat: what’s the update about?

We’ve basically revamped the UI of the integration, making the experience of adding new Contacts to Highrise much smoother. From now on, clicking on Add to Highrise button will no longer take you to the completely different screen, outside of LiveChat app.

Highrise for LiveChat: add new contact to Highrise

Instead, we will open a new window straight in your LiveChat, where you’ll be able to add new Contacts to your Highrise account. And that should significantly improve your workflow with the integration.

Highrise for LiveChat: managing your Contacts straight in LiveChat app!

Highrise for LiveChat: so, what else is there?

We’ve not only updated the UI of Highrise integration, but we’ve improved the source code of it as well. This change will ensure the better stability of the module, and it will also provide us with better tools to diagnose your Highrise integration, in case of any issues!

In addition to all that, we’ve got one more treat for you. If you’ll click here, you will see our updated Highrise tutorial, telling you all about the integration itself and guiding you through the installation process. Just in case that you have not yet linked your LiveChat with Highrise :)

14 March 2018

Messenger for LiveChat Is Now Live!

Expand the number of channels used to communicate with your customers! Messenger for LiveChat is now live, giving you the opportunity to link your Facebook page with LiveChat.

Messenger for LiveChat is here!

Messenger for LiveChat: so what does it offer?

The integration is pretty simple. With the use of it, you can link your Facebook Page with LiveChat and reply to your fans without switching your app to Messenger.

Keep all of your communication in one place!

Whenever your agents accept chats, each new conversation started on Facebook page will be automatically transferred to LiveChat. And all of that for only $10 per month!

Messenger for LiveChat: so how to get it going?

You can enable the integration right in LiveChat’s Marketplace, by visiting the Apps section.

Enable the integration right in your LiveChat's Marketplace

And as always, don’t hesitate to leave us a comment below. We would love to hear your thoughts about the Messenger integration.

7 February 2018

LiveChat for Easy Digital Downloads Is Here!

Running your Easy Digital Downloads and looking for a way to create an exceptional customer service? Look no more – LiveChat for Easy Digital Downloads is here!

LiveChat for Easy Digital Downloads is here!

LiveChat for Easy Digital Downloads: What does it offer?

LiveChat for EDD gives you all the right tools to create the exceptional help center for your customers – and more!

LiveChat for Easy Digital Downloads – create your own help center!

Targeting your customers’ exact needs is no longer a problem. Now you can see the exact value of their cart and what products are they interested in. And all of that straight during a chat!

Show me how it works!

Click here to check out our official EDD integration guide. And, as always, we love to hear from you so don’t hesitate to leave us a comment in a section below!

2 January 2018

Share Your Customers Screen: New Integration Is Here!

Start a screen sharing session with your customers whenever they require technical assistance or would like to show you how to recreate a tricky issue. LiveChat Join me integration is here!

LiveChat Join me is here!

LiveChat Join me integration: how does it work?

With integration, you can invite your customers to a screen sharing session straight during a chat!

LiveChat Join me: You are just a click away from sharing your customers' screens!

After sending the invitation, we will ask your customer to accept it. Clicking on Allow button available in his chat window will start a download of the application.

LiveChat Join me: Ask your customer to click on Allow button, available in his chat window

Installing the app will automatically initiate a screen sharing session with your customer. To take control of your customer’s screen, simply click on the link that we generated in your LiveChat app.

LiveChat Join me: access your customer's screen

And the best part is: for LiveChat is completely free! Neither you nor your customers will be charged with any additional costs for using the integration.

See how the magic works!

Click here to check out our official integration guide. Also, don’t forget to leave us a comment down below – we would love to hear from you!

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