We like to stay fresh!
It pays to be everywhere your customers are.
Thanks to the Twilio integration with LiveChat, you can easily respond to customers who text you. Even better, SMS messages have a 98% open rate. Your messages will get noticed and customers can chat where it’s most convenient for them.
Chat just as you do when customers contact you through other channels. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).
Receive and reply to text messages using one or more telephone numbers. Route SMS messages from each number to the LiveChat group of your choice.
Go to the LiveChat Marketplace to get started with the free Twilio integration.
Our customers’ success is our success. To help you sell and help customers more effectively, we’ve created the Customer Insight for Shopify, which integrates even more Shopify features into your LiveChat Agent app.
The Customer Insight widget is your Shopify Admin panel right in the chat, so that all the information about your customers and their orders is right there at your fingertips. Without leaving LiveChat, you can see a customer’s cart, send Product Cards view previous orders, as well as manage orders and refunds. This means that when the customer comes to chat you can hit the ground running because you’ll see the full context the moment the chat starts.
Good news! Now, you can add LiveChat both from the PrestaShop Back Office and PrestaShop Addons Marketplace. It makes that installation process quicker. With the chat widget in your online store, you can proactively engage your customers to drive more sales.
It also opens the door for us to add more ecommerce features to this integration. Stay tuned for more updates!
Visit our Marketplace to read more and connect LiveChat to PrestaShop.
Now, when you add LiveChat to your Shopify store you get a couple of features that make supporting customers and selling easier.
Use Product Cards app out of the box when you add LiveChat to your Shopify store
What better way to engage customers than to send a personalized card with an image, a description, and a link to a product page in your store.
View essential LiveChat metrics in your Shopify admin
Stay on top of your support goals with LiveChat dashboard, no more switching between apps.
Connect multiple stores to one LiveChat license
Perfect when you have many stores but one customer service team.
LiveChat for Shopify + Product Cards is available to install from the Shopify App Store.
Learn how to connect LiveChat to your Shopify store in our help center.
Quickly schedule a product demo or a screen-sharing session with your customers, using our new Calendly app. No more sending emails back and forth to pick a date that suits both of you.
How it works
You share a customized invitation containing your Calendly link in the LiveChat app. The customer gets the invitation in the chat widget to quickly book a meeting without leaving the conversation.
Learn more about the Calendly app in our help center.
We just shipped two new features for our BigCommerce integration, that make using LiveChat easier both for Agents and Admins.
Now, all agents can send product cards right from the LiveChat app. It’s very easy; you search for a product, select it and hit send. Each card contains an image, a description, and a link to the product page.
Have more than one store? Not a problem. You can easily switch between products from each one of your connected stores.
All that without leaving the LiveChat app. No more jumping between chats and product pages in your store.
You are an admin and take care of how LiveChat performs on your website?
With Dashboard, you have access to data on greetings conversion, customers browsing your site, the number of unassigned tickets and many more. Right in the BigCommerce app.