LiveChat updates
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Get more chats with WhatsApp Business
Say hello to 2 billion WhatsApp users and let your agents handle WhatsApp chats in LiveChat.
Route chats to a dedicated group of agents and handle high-traffic chat all in the LiveChat Agent app. WhatsApp Business provides support for the most commonly used file formats: text messages, photos, documents, voice recordings, location.
The integration uses the official WhatsApp Business API, which is compliant with the WhatsApp Terms of Service. This means it’s: - Stable and secure
- Capable of handling the heaviest of traffic
- Independent of a smartphone — all you need is a phone number.
Mailchimp integration upgrade
If you already use Mailchimp, make sure to harness the lead-generating power of LiveChat’s Mailchimp integration. If you’re not, perhaps it’s time to start.
This integration offers:
- adding new contacts to your Mailchimp audience when the customer starts a chat
- viewing Mailchimp subscriptions alongside conversations
- separating multiple mailing lists by groups
Sell better with Customer Insight for BigCommerce
The newest version of Customer Insight for BigCommerce allows you to see more than just your customer’s cart the moment they come to chat. Now, you can also access previous orders and send tracking info while in a chat with the click of a button.
But that’s not all. We’ve added a Page Builder widget to our BigCommerce integration. Place an additional button at strategic stages of your customers’ journey to make sure they know they can contact you at every step of the way.
The LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
Learn more about Customer Insight here.
Learn how to connect LiveChat to your BigCommerce store in our help center.
Apple Business Chat: Let customers contact you where they are
Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app.
Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number.
Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well.
Apple Business Chat lets you:
Get more leads with Mailchimp Newsletters
We know how important it is to gain new newsletter subscribers. Now, you can promote your newsletter in a greeting or announcement. With the new Mailchimp Newsletters, you can invite the visitors of your website to subscribe to your newsletter or your campaigns. When they hit subscribe, the signup form opens right in the chat widget, making the whole process completely seamless. Interested? See our installation guide. To learn more about targeted messages, see this article. Don’t miss other ways greetings and announcements can benefit your business.
LiveChat for BigCommerce just got better!
You already know that LiveChat helps you engage your customers and send beautiful product recommendations in chat. Now we are here to help you make the purchase process smooth as silk for your customers. The newest version of our BigCommerce integration – Customer Insight, allows you to see your customer’s cart the moment they come to chat. With just one click you can see the cart content, and based on that suggest complementary products!
If the customer’s cart is empty, send them suggestions in the form of Product Cards. Each contains an image and a clickable link taking the customer to the product page. You can select up to 10 at a time, and they will be displayed to the customer in the chat as a carousel!
LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace.
Learn how to connect LiveChat to your BigCommerce store in our help center.
Reply to SMS text messages with the free Twilio integration
It pays to be everywhere your customers are.
Thanks to the Twilio integration with LiveChat, you can easily respond to customers who text you. Even better, SMS messages have a 98% open rate. Your messages will get noticed and customers can chat where it’s most convenient for them.
Chat just as you do when customers contact you through other channels. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).
Receive and reply to text messages using one or more telephone numbers. Route SMS messages from each number to the LiveChat group of your choice.
Go to the LiveChat Marketplace to get started with the free Twilio integration.
Customer Insight – your Shopify store(s) at your fingertips in LiveChat!
Our customers’ success is our success. To help you sell and help customers more effectively, we’ve created the Customer Insight for Shopify, which integrates even more Shopify features into your LiveChat Agent app.
The Customer Insight widget is your Shopify Admin panel right in the chat, so that all the information about your customers and their orders is right there at your fingertips. Without leaving LiveChat, you can see a customer’s cart, send Product Cards view previous orders, as well as manage orders and refunds. This means that when the customer comes to chat you can hit the ground running because you’ll see the full context the moment the chat starts.
Learn more
Customer Insight is available to install from the Shopify App Store.
Learn how to connect LiveChat to your Shopify store in our Help Center.
Adding LiveChat to PrestaShop just got easier
Good news! Now, you can add LiveChat both from the PrestaShop Back Office and PrestaShop Addons Marketplace. It makes that installation process quicker. With the chat widget in your online store, you can proactively engage your customers to drive more sales.
It also opens the door for us to add more ecommerce features to this integration. Stay tuned for more updates!
Learn more
Visit our Marketplace to read more and connect LiveChat to PrestaShop.
LiveChat + Shopify just got better
Now, when you add LiveChat to your Shopify store you get a couple of features that make supporting customers and selling easier.
Use Product Cards app out of the box when you add LiveChat to your Shopify store
What better way to engage customers than to send a personalized card with an image, a description, and a link to a product page in your store.
View essential LiveChat metrics in your Shopify admin
Stay on top of your support goals with LiveChat dashboard, no more switching between apps.
Connect multiple stores to one LiveChat license
Perfect when you have many stores but one customer service team.
Learn more
LiveChat for Shopify + Product Cards is available to install from the Shopify App Store.
Learn how to connect LiveChat to your Shopify store in our help center.