LiveChat updates
We like to stay fresh!

5 May 2022
Tailor your website’s chat widget with the new live editor
Online shopping is good and all, but there really is no better way to get the perfect fit than by trying new things directly. We totally get it, and our live editor is proof of that.
- Full-size chat preview directly on your website
- Adjustable on-site appearance, including theme, colors, position, and offsets
- Color picker — easily import your website’s background color into the chat widget
- Configuration preview without the need to save the settings
- Dark mode switch, along with a preview of the new look

27 April 2022
Targeted message templates for Mailchimp are here
Let your customers subscribe to your campaigns and newsletters before they even start a chat. It is now even easier with templates for Targeted messages.

13 April 2022
Handle HelpDesk tickets in the LiveChat mobile app
Now all the benefits of HelpDesk are available on the go!
- Create tickets from chat,
- Reply to customer’s tickets,
- Assign tickets to agents or groups,
- Add people in the loop,
- Follow relevant tickets,
- Mention team members,
- Add priority tags, notes, and images.

31 March 2022
Chat Widget supports drag and drop
Now your customers can drag and drop files into chat.

9 March 2022
Product Cards for Shopify and BigCommerce Has Been Upgraded
We’re updating Product Cards for both Shopify and BigCommerce. This feature lets you quickly browse your store inventory and share relevant product recommendations with customers during chats. It is highly praised for its instant automated installation, intuitive design, and simplicity. The update adds a few life improvements, for example, new ways to filter your products within the LiveChat app, display stock statuses, and prices.
- View modes – display products in a list or a grid view in your LiveChat app
- Price labels – see your product prices directly on the product cards
- Out of stock status – know immediately if products are unavailable for purchase
- Performance and visual improvements

17 February 2022
Handle tickets in the LiveChat mobile app
You can now handle LiveChat tickets in the LiveChat mobile app for agents.
- Create tickets from chat
- Reply to customer’s tickets
- Assign tickets to agents or groups
- Add people in the loop

2 February 2022
Messaging Mode takes over the steering wheel
Availability can be a real struggle nowadays. We are often expected to give our full attention to so many things at the same time. And we still need to sleep now and then. No worries, LiveChat’s got you covered! Messaging Mode is all you need to maintain engaging support during offline hours.
- Full time chat availability. Enable customers to start a chat and reply to messages whenever they want.
- Connections that last. Manage your chats with customers by replying to conversations anytime.
- Better insight on your chat traffic with heatmap report, which can now track data from chats started during offline hours.
- Offline and online conversations combined into single chat history.
- Natural customer experience. Business chats that perform just like social messaging.
- More leads captured when you’re offline.

26 January 2022
Apple Business Chat now offers quick replies
Apple Business Chat now has a quick-reply feature which allows you to create customizable replies in your chat. Your visitors can choose one of the pre-set messages with a single tap on their screen. Additionally, with this update, Apple Business Chat is now called Apple Messages for Business.
- Set up a nice satisfaction survey with up to five customizable replies.
- Emoji support — quick replies use plain text and emojis.
- Ease of use — a single tap is all visitors need to send you a message.

22 December 2021
Embrace the night with improved dark mode
We’re proudly introducing an even darker mode in LiveChat. The new version covers all of the chat widget elements, including text areas, targeted messages, forms, rich messages, and buttons.

20 December 2021
Queued chats now display visitors’ questions
With our newest update, agents no longer have to guess queued visitors’ queries before choosing to chat with them. Visitors can type their first message while waiting in the queue, and agents can immediately see it in the LiveChat app. Prioritizing pending chats got much easier, and the user experience that much better.
- Much better experience for visitors as they no longer need to wait in a queue to state their query.
- Interactive queues appear more attractive to visitors, increasing the number of chats you get.
- Shorter chatting time. Agents will be able to prepare for visitors’ cases before picking them up from a queue.
- Agents can quickly spot urgent issues, giving them more control over the queue.
- Better engagement reduces the chance of customers leaving your queue. Visitors who stated their query will more likely stay on the line to get it resolved.